"SEB freezes while initializing the user interface." #814

naveensethupathy · 2024-02-28T02:16:37Z

SEF freezes during the initialization of the user interface. I'm using the latest version, but it's not working for me. I have McAfee antivirus installed, and the screen hangs for an extended period

strau0106 · 2024-03-01T11:03:00Z

Without logs there is nothing anyone could do about this.

dbuechel · 2024-03-06T09:02:49Z

Exactly, please provide the log files of the affected session as mentioned by @strau0106. They can be found under %LocalAppData%\SafeExamBrowser\Logs.

naveensethupathy · 2024-03-15T01:28:12Z

@strau0106 please check this out
2024-03-15_06h54m25s_Client.log
2024-03-15_06h54m25s_Runtime.log

dbuechel · 2024-03-15T10:06:33Z

Okay, something is definitely interfering with SEB, the startup procedure can't even be terminated successfully:

2024-03-15 06:54:49.368 [07] - WARNING: [DesktopMonitor] Failed to get currently active desktop!
2024-03-15 06:54:50.410 [23] - WARNING: [DesktopMonitor] Failed to get currently active desktop!
2024-03-15 06:54:51.416 [23] - WARNING: [DesktopMonitor] Failed to get currently active desktop!

The client log shows an array of process terminations and then both runtime and client logs end. Please search the Windows Event Viewer system utility for any warning or error messages related to Safe Exam Browser. They are normally found under Windows Logs > Application, but the other logs may also contain relevant information.

naveensethupathy · 2024-03-19T02:14:13Z

Okay, something is definitely interfering with SEB, the startup procedure can't even be terminated successfully:
2024-03-15 06:54:49.368 [07] - WARNING: [DesktopMonitor] Failed to get currently active desktop!
2024-03-15 06:54:50.410 [23] - WARNING: [DesktopMonitor] Failed to get currently active desktop!
2024-03-15 06:54:51.416 [23] - WARNING: [DesktopMonitor] Failed to get currently active desktop!
The client log shows an array of process terminations and then both runtime and client logs end. Please search the Windows Event Viewer system utility for any warning or error messages related to Safe Exam Browser. They are normally found under Windows Logs > Application, but the other logs may also contain relevant information.

how to fix this issue

naveensethupathy · 2024-03-19T02:24:38Z

seb event.txt
@strau0106 please check this out

strau0106 · 2024-03-19T08:28:39Z

Have you tried on another computer?

naveensethupathy · 2024-03-25T03:53:22Z

Have you tried on another computer?

yes it works fine in my friends computer

dbuechel · 2024-03-26T11:28:58Z

Again, please search the Windows Event Viewer system utility for any warning or error messages related to Safe Exam Browser. They are normally found under Windows Logs > Application, but the other logs may also contain relevant information. If we can't reproduce an issue, we cannot investigate and potentially fix it.

dbuechel · 2024-03-26T11:29:34Z

yes it works fine in my friends computer

That would indicate that an issue with your computer or its configuration is more likely than an issue with SEB itself.

naveensethupathy · 2024-03-28T13:46:50Z

yes it works fine in my friends computer

That would indicate that an issue with your computer or its configuration is more likely than an issue with SEB itself.

how to fix that

dbuechel · 2024-03-28T16:09:37Z

Again, please search the Windows Event Viewer system utility for any warning or error messages related to Safe Exam Browser. They are normally found under Windows Logs > Application, but the other logs may also contain relevant information. If we can't reproduce an issue, we cannot investigate and potentially fix it.

davidyucheng · 2024-04-09T02:06:52Z

did you solve it? bro

dbuechel · 2024-04-09T08:28:31Z

@davidyucheng Try to abstain from unnecessary comments. We need a (ideally reliable) way to reproduce an issue, otherwise we cannot do much in most cases.

github-actions · 2024-05-08T00:52:53Z

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.

SATHWIK-2004 · 2024-05-14T08:17:03Z

Yes same problem ! Did you found any solution

davidyucheng · 2024-05-14T08:42:41Z

Yes same problem ! Did you found any solution

Reset computer

SATHWIK-2004 · 2024-05-14T08:59:48Z

solution

Yes I restart my computer but the issue is still going on

SATHWIK-2004 · 2024-05-14T09:02:59Z

Yes same problem ! Did you found any solution

Reset computer

dbuechel · 2024-05-14T12:29:23Z

Please provide the log files of the affected session(s). They can be found under %LocalAppData%\SafeExamBrowser\Logs.

SATHWIK-2004 · 2024-05-14T13:55:58Z

Please provide the log files of the affected session(s). They can be found under ``%LocalAppData%\SafeExamBrowser\Logs.
2024-05-14_12h56m54s_Client.log
2024-05-14_12h56m54s_Runtime.log
2024-05-14_13h08m41s_Client.log
2024-05-14_13h08m41s_Runtime.log
2024-05-14_13h33m34s_Client.log
2024-05-14_13h33m34s_Runtime.log
2024-05-14_13h39m43s_ResetUtility.log
2024-05-14_13h44m46s_Client.log
2024-05-14_13h44m46s_Runtime.log
2024-05-14_13h53m24s_Client.log
2024-05-14_13h53m24s_Runtime.log
2024-05-14_13h53m39s_Client.log
2024-05-14_13h53m39s_Runtime.log
2024-05-14_13h58m30s_Client.log
2024-05-14_13h58m30s_Runtime.log
2024-05-14_13h59m51s_Client.log
2024-05-14_13h59m51s_Runtime.log
2024-05-14_14h05m49s_Client.log
2024-05-14_14h05m49s_Runtime.log
2024-05-14_14h07m39s_Client.log
2024-05-14_14h07m39s_Runtime.log
2024-05-14_14h08m11s_Client.log
2024-05-14_14h08m11s_Runtime.log
2024-05-14_14h20m01s_Client.log
2024-05-14_14h20m01s_Runtime.log
2024-05-14_14h31m43s_Client.log
2024-05-14_14h31m43s_Runtime.log
2024-05-14_14h38m38s_Client.log
2024-05-14_14h38m38s_Runtime.log
2024-05-14_14h59m29s_Client.log
2024-05-14_14h59m29s_Runtime.log

strau0106 · 2024-05-14T14:25:45Z

@SATHWIK-2004 Do you use something like wallpaper engine?

dbuechel · 2024-05-16T09:57:04Z

@SATHWIK-2004 Something (or rather some third-party software) interferes with the kiosk mode induction of SEB. Specifically, the desktop monitoring seems to be failing:

2024-05-14 13:05:49.423 [29] - WARNING: [DesktopMonitor] Failed to get currently active desktop!

Try to consecutively exclude resp. deactivate any potentially interfering software. It might also be an anti-virus software which is interfering, in case you're using one.

SATHWIK-2004 · 2024-05-23T03:40:06Z

I have deleted the log files many times but - this problem is not solved

SATHWIK-2004 · 2024-05-23T03:43:11Z

@SATHWIK-2004 Something (or rather some third-party software) interferes with the kiosk mode induction of SEB. Specifically, the desktop monitoring seems to be failing:
2024-05-14 13:05:49.423 [29] - WARNING: [DesktopMonitor] Failed to get currently active desktop!
Try to consecutively exclude resp. deactivate any potentially interfering software. It might also be an anti-virus software which is interfering, in case you're using one.

I uninstalled the safe exam browser I deleted the log files and I tried all methods that mentioned !
Worst experience with the app !
More bugs less user experience
Worst app I have ever seen

emberfox205 · 2024-06-19T18:25:07Z

Hello, I have also encountered a similar problem. Though it seems to begin at the moodle page. There was a class in my university that went over the installation steps for SEB, and I was the only one with this issue. The version issued by the school was 3.5.0 but this issue appears with the latest version of SEB as well.

Despite that, I can still access SEB, but then another issue pops up, which is the frozen screen while initializing user interface:

Logs:

2024-06-19_22h33m06s_Client.log
2024-06-19_22h33m06s_Runtime.log
2024-06-19_22h37m27s_Client.log
2024-06-19_22h37m27s_Runtime.log
2024-06-19_22h47m29s_Client.log
2024-06-19_22h47m29s_Runtime.log
2024-06-19_23h40m49s_Client.log
2024-06-19_23h40m49s_Runtime.log
2024-06-19_23h50m28s_Client.log
2024-06-19_23h50m28s_Runtime.log
2024-06-20_00h25m10s_Client.log
2024-06-20_00h25m10s_Runtime.log

dbuechel · 2024-06-20T07:48:56Z

@emberfox205 Thanks for the information. I can't see anything suspicious in the log files, but it is apparent that the initialization of the application does not complete. Can you find any related information in the Event Viewer system application (under Windows Logs > Application)?

Either way, please update to version 3.7.1 and try whether that resolves your issue. If not, I'm afraid I'd need a way to reproduce the issue, otherwise there's not much I can do without a clear idea of what could be the problem.

emberfox205 · 2024-06-20T15:05:11Z

@dbuechel All the event logs with the source SafeExamBrowser are just Service Started Successfully. Updating to 3.7.1 did not work either. I am currently in Windows Insider Program (Dev Channel) so that might interfere with things. I'll report back after resetting the device.

emberfox205 · 2024-06-21T10:48:00Z

@dbuechel After unenrolling from Windows Insider and resetting my device, I was met with a different issue: "ERROR: Caught unexpected exception while performing operation 'LazyInitializationOperation'!". The most recent info in Event Viewer are Windows Error Reporting's MoAppCrash and AppxDeploymentFailureBlue

Logs:

2024-06-21_17h34m46s_Client.log
2024-06-21_17h34m46s_Runtime.log

dbuechel · 2024-06-25T11:55:46Z

@emberfox205 Please update to the latest version 3.7.1. If the issue still occurs, ensure that you have given SEB permission to access the location services (see Settings > Privacy & security > Location in the system control panel of Windows).

emberfox205 · 2024-06-25T12:57:09Z

@dbuechel Thank you very much. The issue has been resolved.

github-actions · 2024-07-24T01:10:38Z

This issue is stale because it has been open for 28 days with no activity. It will soon be closed automatically if there are no updates.

github-actions · 2024-08-07T01:11:19Z

This issue was closed because it has been inactive for 14 days since being marked as stale.

naveensethupathy assigned dbuechel Feb 28, 2024

dbuechel added the information required This issue lacks information or requires feedback. label Mar 6, 2024

dbuechel added the can't reproduce This issue cannot be reproduced and thus also not be fixed. label Apr 9, 2024

github-actions bot added the stale This issue had no recent activity and will thus soon be closed. label May 8, 2024

github-actions bot removed the stale This issue had no recent activity and will thus soon be closed. label May 15, 2024

github-actions bot added the stale This issue had no recent activity and will thus soon be closed. label Jul 24, 2024

github-actions bot closed this as not planned Won't fix, can't repro, duplicate, stale Aug 7, 2024

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"SEB freezes while initializing the user interface." #814

"SEB freezes while initializing the user interface." #814

naveensethupathy commented Feb 28, 2024

strau0106 commented Mar 1, 2024

dbuechel commented Mar 6, 2024 •

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naveensethupathy commented Mar 15, 2024

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naveensethupathy commented Mar 19, 2024

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strau0106 commented Mar 19, 2024

naveensethupathy commented Mar 25, 2024

dbuechel commented Mar 26, 2024

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naveensethupathy commented Mar 28, 2024

dbuechel commented Mar 28, 2024

davidyucheng commented Apr 9, 2024

dbuechel commented Apr 9, 2024

github-actions bot commented May 8, 2024

SATHWIK-2004 commented May 14, 2024

davidyucheng commented May 14, 2024

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SATHWIK-2004 commented May 14, 2024

dbuechel commented May 14, 2024

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strau0106 commented May 14, 2024

dbuechel commented May 16, 2024 •

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SATHWIK-2004 commented May 23, 2024

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emberfox205 commented Jun 19, 2024

dbuechel commented Jun 20, 2024

emberfox205 commented Jun 20, 2024

emberfox205 commented Jun 21, 2024

dbuechel commented Jun 25, 2024

emberfox205 commented Jun 25, 2024

github-actions bot commented Jul 24, 2024

github-actions bot commented Aug 7, 2024

"SEB freezes while initializing the user interface." #814

"SEB freezes while initializing the user interface." #814

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naveensethupathy commented Feb 28, 2024

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