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Unable to open Duik #1211

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5 tasks done
aqiuch opened this issue May 17, 2024 · 1 comment
Open
5 tasks done

Unable to open Duik #1211

aqiuch opened this issue May 17, 2024 · 1 comment
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Bug Something isn't working Information Needed Further information is requested Stand by We're waiting for more information or other fixes

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@aqiuch
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aqiuch commented May 17, 2024

Before submitting a bug report, please follow these steps which will help us diagnose your problem:

  • Download "DuSI": https://rxlaboratory.org/tools/dusi/
    A script to try to fix issues and get needed system information for debugging
  • Run DuSI in After Effects and click the "Fix / Uninstall" button.
  • Try again to run Duik and try to reproduce the bug. If it's fixed, congrats! If not, continue to the next step.
  • Run DuSI again and click the "Get System Information" button. It will ask you to save the info to a file. Choose one, and post it here!
  • Write your bug report below, and don't forget to attach the file saved by DuSI or copy/paste its content here. (it's a simple text file)

Description

A clear and concise description of what the bug is.

I am unable to run Duik. Once I open it a pop up text saying "Unable to execute script at line 21547. After Effects error: The section name and key (Main Pref Section v2, Use Reduced Contrast) could not be found in the preferences." After closing this message Duik panel is all black.

To Reproduce

Steps to reproduce the behavior:

  1. Go to after effects "window"
  2. Search and open Duik panel
  3. Message pops up

Error description, if any

BUG REPORT
Generated by DuSI v1.4.0

[OS]
OS:Windows/64 10.0
Filesystem:Windows

[Host]
Host:aftereffects
HostVersion:24.4x47

[Folders]
appData:C:\ProgramData # [R,W]
appPackage:C:\Program Files\Adobe\Adobe After Effects 2024\Support Files # [R,-]
commonFiles:C:\Program Files\Common Files # [R,-]
current:C:\Program Files\Adobe\Adobe After Effects 2024\Support Files # [R,-]
desktop:C:\Users\alisq\Desktop # [R,W]
myDocuments:C:\Users\alisq\Documents # [R,W]
startup:C:\Program Files\Adobe\Adobe After Effects 2024\Support Files # [R,-]
system:C:\Windows\SYSTEM32 # [R,-]
temp:C:\Users\alisq\AppData\Local\Temp # [R,W]
userData:C:\Users\alisq\AppData\Roaming # [R,W]

File:
Line number:
Error message:

Additional context

Add any other context about the problem here.

System information

Drop the file generated by DuSI or copy its content here.

@aqiuch aqiuch added the Bug Something isn't working label May 17, 2024
@Nico-Duduf
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This looks like a bug which was fixed some time ago. Please make sure you're using the latest version of Duik.

@Nico-Duduf Nico-Duduf added Information Needed Further information is requested Stand by We're waiting for more information or other fixes labels May 22, 2024
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