Error when Downloading or Exporting My Data

[etyack]

Description:

We are unable to Download or Export My Data.

Steps to reproduce:

1. Log in to RocketChat
2. Click on My Account
3. Scroll to the bottom of the page
4. Click either DOWNLOAD MY DATA or EXPORT MY DATA

Expected behavior:

Clicking on either button, I expect an email with instructions how to access a file containing my chat history.

Actual behavior:

An email is never received with instructions how to access my chat history.

Server Setup Information:

• Version of Rocket.Chat Server: 0.65.1 DB Migration 121
• Operating System: Ubuntu 16.04.4
• Deployment Method: Snap
• Number of Running Instances: 1
• DB Replicaset Oplog:
• NodeJS Version: 8.11.2
• MongoDB Version:

Additional context

Relevant logs:

There are no errors generated in the browser.

Server log:
�[34mI20180611-08:39:00.876(-4) �[34mSyncedCron ➔ info Starting "Generate download files for user data".
�[34mI20180611-08:39:00.903(-4) Exception in callback of async function: Error: ENOENT: no such file or directory, open '/tmp/rocket_chat_export_compressed/MfANF2qwBemicsdJB.zip'
�[34mI20180611-08:39:00.912(-4) �[34mSyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20180611-08:39:00.948(-4) �[34mSyncedCron ➔ info Not running "Generate download files for user data" again.
�[34mI20180611-08:39:00.951(-4) �[34mSyncedCron ➔ info Finished "Generate download files for user data".

[kaiiiiiiiii]

Hi @etyack,

this should be fixed with PR #10837 (Release 0.65.0). Are you sure you're on the latest version?

Cheers

[etyack]

Yes, I double checked since I found the issue you referenced before I submitted this issue.

According to the snap output:
erickt@wiki:~ sudo snap list
Name Version Rev Tracking Developer Notes
core 16-2.32.8 4650 stable canonical core
rocketchat-server 0.65.1 1273 stable rocketchat -

And admin Info output.

[kaiiiiiiiii]

Thanks for the quick reply @etyack :)

@Hudell You may want to have a look?

[phillipplum]

We are unable to Download or Export My Data, too. But in our logs, are no error messages.

Here are the only lines:

�[34mI20180613-08:27:05.962(0) �[34mMeteor ➔ method requestDataDownload -> userId: dc45SQus6oW8Ajutc , arguments:  { '0': { fullExport: true } } 
[ ... ]
�[34mI20180613-08:30:00.500(0) �[34mSyncedCron ➔ info Starting "Generate download files for user data". 
�[34mI20180613-08:30:00.505(0) �[34mSyncedCron ➔ info Not running "Generate download files for user data" again. 
�[34mI20180613-08:30:01.023(0) �[34mSyncedCron ➔ info Finished "Generate download files for user data". 

[Hudell]

@phillipplum Can you check your "User Data Download" admin settings? Based on your log, it seems like there's no Processing Frequency configured.

[phillipplum]

@Hudell Here are our settings. We don't change something.

[Hudell]

I'll look into it.

[torgeirl]

@Hudell: I also experience this issue. It seems identical to the others here:

• Email is never received with instructions how to access the chat history
• No error message presented to the user
• No error message in logs

Setup:

• Server version: 0.65.1 deployed with Snap, on Ubuntu Ubuntu 16.04 (newest available for snap)
• Default User Data Download settings (enabled, frequency=15m, message limit=100)
• Email verified working. Logging suggests Rocket.Chat server never attempts to send the email.

Please let us know if you need any debugging assistance.

[phillipplum]

Unfortunately, it still does not work after the update to 0.66.0.

[phillipplum]

Update:
Now (3-4 hours later) I get a e-mail with an download link.
The link looks like this: https://chat.domain/ufs/FileSystem:UserDataFiles/Yu7JK49278JiX8duy/2018-06-28-firstname%2520lastname.zip

But it is a 0kb zip-file and after extracting it I get a file with the same name and at the end .cpgz.

[john171]

Doesn't work even in latest version.

[jcatarino]

I think this still doesnt work...

[bkraul]

Same here with latest docker develop image.

[engelgabriel]

Guys, can you please test this with version 2.0.0 ?

[bkraul]

Getting this with 2.1.0-develop, commit 72aaeb3 which is after the commit that addressed the download.

TypeError: Cannot read property 'username' of undefined
    at generateUserAvatarFile (app/user-data-download/server/cronProcessDownloads.js:477:62)
    at Promise.asyncApply (app/user-data-download/server/cronProcessDownloads.js:503:4)
    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40

[raziel900]

Getting this with 2.1.0-develop, commit 72aaeb3 which is after the commit that addressed the download.

TypeError: Cannot read property 'username' of undefined
    at generateUserAvatarFile (app/user-data-download/server/cronProcessDownloads.js:477:62)
    at Promise.asyncApply (app/user-data-download/server/cronProcessDownloads.js:503:4)
    at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40

Same here on 2.1.0 (not develop)

[bbrauns]

Getting the same with docker image: rocketchat/rocket.chat:2.1.1:

 TypeError: Cannot read property 'username' of undefined
Oct 24 17:28:00 chat rocketchat_app2_1[2683]:     at generateUserAvatarFile (app/user-data-download/server/cronProcessDownloads.js:477:62)
Oct 24 17:28:00 chat rocketchat_app2_1[2683]:     at Promise.asyncApply (app/user-data-download/server/cronProcessDownloads.js:503:4)
Oct 24 17:28:00 chat rocketchat_app2_1[2683]:     at /app/bundle/programs/server/npm/node_modules/meteor/promise/node_modules/meteor-promise/fiber_pool.js:43:40

[charlyrock]

We are testing the function "Download my Data". Yesterday it works and I get a E-Mail to download the data. After that and today I would to export the data again, because there are many new conversations, that would I save.
Then I click on "Download My Data" I get the message: "Your data file was already generated. Click here to download it."
Then I click on the link I get the data from yesterday again but no new data. How can I get new data?

Version of RocketChat: 3.4.0