IA: add Bob's insights and prepare report for first broader presentation

[taisdesouzalessa]

Background: based on #4301 - the report was finalized and we need to insert Bob's insights after her interview on Monday, 23rd.

Tasks:

• Add Bob's insights to the report.
• Prepare a presentation with the main highlights to share with stakeholders

Once this task is done, it will unblock the presentation on #4302

[taisdesouzalessa]

Bob's insights were included on the report. The report (Google Docs) is finalized and ready to go \0/

Next step: to prepare the presentation with highlights.

[kristinashu]

Updating this ticket so it's just about interviewing Bob and adding her insights to the report.

Creating a condensed report can be done here #4416!