New Document window error

[fede1581]

Hi, first of all thanks for your work! a really appreciate it.
I hace a problem when i tried to open a new document. It shows only a black new window.

Log:
https://pastebin.com/zHF7XwMJ

[MiMillieuh]

If you're facing this issue you can use the legacy dialog box that you can enable in Edit -> preference -> General -> Use Legacy "File New" interface.

Then you should be able to create a new file.

However this issue might be caused by missing wine dependency and in that case Illustrator may crash.

Be sure that you've downloaded wine from the winehq repo and installed wine devel. any version should be fine as the correct wine version is bundled with illustrator.

[fede1581]

I've already tried in Legacy menu, but it didn't work either.
It's strange, because the Photoshop works great, but not the Illustrator.

Thank you.

[MiMillieuh]

That's really strange... I have this issue also when running illustrator in bottles. Photoshop seem to be less sensitive to change.

May I know your distro, wine version, GPU, GPU driver ?

[fede1581]

$ wine --version
wine-8.3 (Staging)

$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=20.04
DISTRIB_CODENAME=focal
DISTRIB_DESCRIPTION="Ubuntu 20.04.6 LTS"

$ lspci -v
00:02.0 VGA compatible controller: Intel Corporation UHD Graphics 620 (rev 07) (prog-if 00 [VGA controller])
Subsystem: Lenovo UHD Graphics 620
Flags: bus master, fast devsel, latency 0, IRQ 160
Memory at db000000 (64-bit, non-prefetchable) [size=16M]
Memory at 80000000 (64-bit, prefetchable) [size=512M]
I/O ports at e000 [size=64]
Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
Capabilities:
Kernel driver in use: i915
Kernel modules: i915

[MiMillieuh]

Staging can cause some issue sometimes at lease it was the case so maybe that's the reason.

you seem to be on a old ubuntu release maybe try to update it.

Intel UHD can sometimes be the issue too. maybe try to install opencl or something like that. be sure to have everything set-up with your drivers. (Intel should use the mesa driver)