error in Realsence Viewer

[nohaalaref]

librealsense	2.55.1 RELEASE
OS	Windows

Intel RealSense Viewer / Depth Quality Tool has crashed with the following error message:

Unhandled exception escaping from a worker thread!
Error type: Unknown error (-529697949)!

[MartyG-RealSense]

Hi @nohaalaref Does the error appear when the RealSense Viewer first opens, or does it appear when an option is selected?

This error sometimes occurs when trying to access the RGB camera from the Add Source option, like in #11338

[nohaalaref]

yes exactly this is when I was trying to open the RGB camera (platform camera) from Add Source. However, my main issue is that the Realsense viewer is not reading my camera lidar L515 at all. There is an access to the laptop , tried changing the cable and reinstalled the SDK and viewer more than one time.

[MartyG-RealSense]

Support for L515 has been removed from the RealSense SDK from version 2.55.1 onwards as it is a retired camera model. If you install the 2.54.2 version then the L515 should be detected.

https://github.com/IntelRealSense/librealsense/releases/tag/v2.54.2

[nohaalaref]

I tried the new version but still, it couldn't read it

[MartyG-RealSense]

Platform Camera is usually used for accessing a non-RealSense RGB camera such as the webcam on a laptop. Not all webcam laptops will work with the Platform Camera feature though, unfortunately. Some laptops work with it and others do not.

[MartyG-RealSense]

Hi @nohaalaref Do you require further assistance with this case, please? Thanks!

[MartyG-RealSense]

Case closed due to no further comments received.