GET new Touchpoints responses to feedback form and POST as new tickets in Zendesk

[tdlowden]

User Story

In order to better track feedback categories and decrease time spent responding, datagov team wants an automated way to pull Touchpoints response data into new Zendesk tickets, so that datagov team can reply more efficiently.

Acceptance Criteria

[ACs should be clearly demoable/verifiable whenever possible. Try specifying them using BDD.]

• GIVEN there are new replies to the data.gov feedback form in Touchpoints
  WHEN the datagov team makes an hourly API call to Touchpoints
  THEN the new reply data should create a new ticket in Zendesk
  AND have the initial feedback contact set as the ticket requester
  AND the ticket should contain the touchpoints content from the reply in the body of new ticket

Background

[Any helpful contextual notes or links to artifacts/evidence, if needed]

Security Considerations (required)

None

Sketch

Loosely, we need to use the ZD and TP APIs to GET the new responses and POST them into ZD, creating a new ticket. We'd like to make this call hourly, probably using Github Actions with a script to do so. More detailed sketch TBD

This will probably need to be split into multiple smaller tickets. This may be an epic-size project.