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resume.html
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<!DOCTYPE html>
<html>
<head>
<meta charset="utf-8">
<meta name="viewport" content="width=device-width, initial-scale=1">
<title>Davidmichael's Portfolio</title>
<link rel="stylesheet" type="text/css" href="style.css">
</head>
<body lang="en">
<nav class="sticky">
<ul>
<li><a href="index.html">Home</a></li>
<li>Resume</li>
<li><a href="gallery.html">AI Art Gallery</a></li>
<li><a href="construction.html">Projects</a></li>
<li class="push"><a href="construction.html">Contact Me</a></li>
</ul>
</nav>
<div class="title">
<img src="./resources/davlaw.jpg">
<h1><span>Davidmichael Lawrence</span></h1>
</div>
<div class="content skills">
<h2>Skills</h2>
<ul>
<li>Front-End Development</li>
<li>Software Support</li>
<li>Customer Satisfaction</li>
<li>SQL (<abbr title='Data Manipulation Language'>DML</abbr>)</li>
<li>Active Directory</li>
<li>Networking</li>
<li>Hyper-V</li>
<li>Leadership</li>
<li>Exchange</li>
<li><abbr title='Command Line Interface'>CLI</abbr></li>
<li>Technical Trainer</li>
<li>Technical Documentation</li>
<li>Time Management</li>
</ul>
</div>
<div class="content">
<h2>Work History</h2>
<div class="content dark-bg">
<h3>Carbonite an Opentext Company</h3>
<h4>
<ul class="title-date">
<li>Senior Product Support Specialist</li>
<li class="push">December 2013 to Current</li>
</ul>
</h4>
<p>
As a level three support representative my primary job is to troubleshoot software for the Carbonite Safe product line, which is a collection of <abbr title='Small to Medium Buisness and Consumer'>SMB/C</abbr> backup software. I am also a liaison between support and engineering through the Jira ticketing system and project management meetings. Solutions may involve alterations in SQL data, Windows registry, Active Directory, Hyper V, Exchange. As I prefer to be efficient, I typically use CLI for repeatable tasks.
<br><br>
In addition to these responsibilities, I am a subject matter expert on all products, providing training to new representatives and conducting upskill training. I also offer live internal assistance, write support documentation, and create new content. As part of my commitment to process improvement, I conduct product testing and analyze processes for opportunities to improve efficiency.
<br><br>
Notable Achievements:
<ul>
<li>Traveled to Jamacia to launch a new support center</li>
<li>Crafted scripts for Mac and Windows to use on remote sessions</li>
<li>High profile case work:</li>
<ul>
<li>Legal cases</li>
<li>Fortune 500 companies</li>
<li>International clients</li>
<li>Famous clients</li>
</ul>
</ul>
</p>
</div>
<div class="content dark-bg">
<h3>O'Reilly Auto Parts</h3>
<h4>
<ul class="title-date">
<li>Sales Associate</li>
<li class="push">October 2012 to December 2013</li>
</ul>
</h4>
<p>
Merchandising products while maintaining a clean and safe environment. As I was the only employee comfortable with technology, I became the local technician for the store.
<br>
Additionally, I provided support for Lexmark all-in-one printers and the Linux operating system. I traveled to other stores to train staff on better organization of local parts. <br>
<br>
Notable Achievements:
<ul>
<li>Top in sales consistently</li>
</ul>
</p>
</div>
<div class="content dark-bg">
<h3>Walmart</h3>
<h4>
<ul class="title-date">
<li>Department Manager</li>
<li class="push">August 2010 to October 2012</li>
</ul>
</h4>
<p>
I was responsible for managing three departments with four employees. My duties included ensuring that products were ordered, stored, and presented in a proper manner, completing employee assessments and coaching, and merchandising products according to home office layout. I also played a key role in hiring new employees and aiding surrounding areas when needed. Communication with the overnight team was essential to ensure the merchandising plans stayed consistent.
<br><br>
Notable Achievements:
<ul>
<li>Safety Team Leader</li>
</ul>
</p>
</div>
</div>
<div class="content">
<h2>Education</h2>
<div class="content dark-bg">
<h3>Zero To Mastery</h3>
<h4>
<ul class="title-date">
<li><a href="http://zerotomastery.io" target=_blank>Zerotomastery.io</a></li>
<li class="push">February 2023 to Current</li>
</ul>
</h4>
<p>
In-progress of completing <em>Complete Web Developer in 2023: Zero to Mastery</em> which will provide the skills needed to be a full stack developer.
Languages learned:
<br>
<ul>
<li>HTML5</li>
<li>CSS3</li>
<ul>
<li>BootStrap</li>
</ul>
<li>Javascript5</li>
<li>React</li>
<li>Node</li>
<li>Express</li>
<li>PostgresSQL</li>
</ul>
</p>
</div>
<div class="content dark-bg">
<h3>Central Maine Community College</h3>
<h4>
<ul class="title-date">
<li>Auburn, Maine</li>
<li class="push">2012 to 2015</li>
</ul>
</h4>
<p>
Associate's Degree of Applied Science in Computer Technology
</p>
</div>
</div>
<footer>
<ul>
<li><a href="https://www.linkedin.com/in/davidmichael-lawrence-5b5216a9" target="_blank">Linkdin</a></li>
<li><a href="https://www.facebook.com/TheDavLaw" target="_blank">Facebook</a></li>
<li><a href="https://github.com/DmLawrence" target="_blank">GitHub</a></li>
<li><a href="https://stackoverflow.com/users/21494598/davidmichael-lawrence" target="_blank">Stack Overflow</a></li>
</ul>
</footer>
</body>
</html>