Zoom unable to run on raspberry pi 5

[bonarnel0908]

Confirmations

• I searched for similar bug reports in https://github.com/Botspot/pi-apps/issues and found none were relevant.
• I tried updating Pi-Apps and the issue is still not fixed. How to update Pi-Apps?
• IMPORTANT: I promise to respond to comments on this issue and write a good bug report https://www.softwaretestinghelp.com/how-to-write-good-bug-report/

What happened?

App unable to run after update

Description

Zoom app seems to be running fine on raspberry pi 5 around first week of January but a few days later (second week) it just won't run anymore, i think it started after some updates on my raspberry pi 5 :( I hope this gets fix soon

out of curiousity, I tried to switch back into my pi 4 and it actually works just fine (this is the same SD card I used on my pi5).

What are your system specs (run the following command in your terminal)?

OS: Debian GNU/Linux 12 (bookworm)
OS architecture: 64-bit
Last updated Pi-Apps on: 01/11/2024
Latest Pi-Apps version: 01/12/2024
Kernel: aarch64 6.1.0-rpi7-rpi-2712
Device model: Raspberry Pi 5 Model B Rev 1.0
SOC identifier: bcm2712
Cpu name: Cortex-A76
Ram size: 8.04 GB
Raspberry Pi OS image version: 2023-12-05
Language: en_US.UTF-8

(Recommended) Error log? Terminal output? Debug messages?

No response

[github-actions]

Hello there 👋
Thanks for submitting your first issue to the Pi-Apps project! We'll try to get back to you as soon as possible.
In the meantime, we encourage you join our Discord server, where you can ask any questions you might have.

Please respond as soon as possible if a Pi-Apps maintainer requests more information from you. Stale issues will be closed after a lengthy period of time with no response.

[theofficialgman]

Zoom app seems to be running fine on raspberry pi 5 around first week of January but a few days later (second week) it just won't run anymore, i think it started after some updates on my raspberry pi 5 :( I hope this gets fix soon

out of curiousity, I tried to switch back into my pi 4 and it actually works just fine (this is the same SD card I used on my pi5).

Pi5 uses a 16K pagesize kernel by default (this can be changed in the boot config file). box64 has unique builds for 16K pagesize and 4K pagesize kernels that pi-apps correctly installs based on the currently running system. Since you say that is works on the pi4 (which uses a 4K pagesize kernel always) then you likely installed box64 from pi-apps on your pi4, which installed the 4K pagesize compiled box64 package. This is incompatible with your currently running kernel on your pi5

Kernel: aarch64 6.1.0-rpi7-rpi-2712
Device model: Raspberry Pi 5 Model B Rev 1.0

You have two options:

1. switch your pi5 to use the 4K pagesize kernel instead of the 16K pagesize kernel following the directions here Pi5 16K PageSize Kernel Incompatible Software raspberrypi/bookworm-feedback#107 (comment) .

2. Or uninstall and reinstall box64 in pi-apps when running your pi5 which will switch you over to the 16K pagesize kernel compatible box64 build. This build will not be compatible with 4K pagesize kernels (like your pi4 uses) so if you plan on switching the SD card between the two devices you should follow option 1.

[theofficialgman]

Issue is stale. Going to close as user error described above.