diff --git a/apps/accounts/templates/emails/verification-request-notify.html b/apps/accounts/templates/emails/verification-request-notify.html
index 46279f58..04e946b9 100644
--- a/apps/accounts/templates/emails/verification-request-notify.html
+++ b/apps/accounts/templates/emails/verification-request-notify.html
@@ -19,15 +19,15 @@
 </p>
 <h4>What happens next?</h4>
 <p>
-    We aim to review every
+    We review
     {% if provider %}
         {% comment %} If it's an update to an existing provider. {% endcomment %}
-        update
+        provider updates
     {% else %}
         {% comment %} If it's a new provider request. {% endcomment %}
-        new verification request
+        new verification requests
     {% endif %}
-    within 3 working days. Once we have reviewed the verification request, we will contact you by email to let you know that it is approved, or that we need more information from you.
+    on Tuesday each week. Once we have reviewed the request, we will contact you by email to let you know that it is approved, or that we need more information from you.
 </p>
 <p>
     If you have further questions, or need to edit your verification request,  please contact <a href="mailto:support@thegreenwebfoundation.org">support@thegreenwebfoundation.org</a>.
diff --git a/apps/accounts/templates/emails/verification-request-notify.txt b/apps/accounts/templates/emails/verification-request-notify.txt
index 671a62f4..6d1e3071 100644
--- a/apps/accounts/templates/emails/verification-request-notify.txt
+++ b/apps/accounts/templates/emails/verification-request-notify.txt
@@ -9,7 +9,7 @@ Thank you for taking the time to {% if provider %}update the listing for {{ prov
 {% endif %}
 {{ link_to_verification_request }}
 What happens next?
-We aim to review every {% if provider %}update{% else %} new verification request{% endif %} within 3 working days. Once we have reviewed the verification request, we will contact you by email to let you know that it is approved, or that we need more information from you.
+We review {% if provider %}provider updates{% else %}new verification requests{% endif %} on Tuesday each week. Once we have reviewed the request, we will contact you by email to let you know that it is approved, or that we need more information from you.
 If you have further questions, or need to edit your verification request,  please contact support@thegreenwebfoundation.org.
 Many thanks,
 Green Web Foundation
diff --git a/apps/accounts/templates/provider_portal/request_detail.html b/apps/accounts/templates/provider_portal/request_detail.html
index e500f548..f0e095cc 100644
--- a/apps/accounts/templates/provider_portal/request_detail.html
+++ b/apps/accounts/templates/provider_portal/request_detail.html
@@ -29,7 +29,8 @@ <h1 class="text-6xl mb-0"><span class="uppercase">Summary of request</h1>
         {% endif %}
 
         {% if object.status|lower == "pending review" %}
-          We are currently reviewing this request. If you want to update the information relating to this provider, please get in touch using <a target="_blank" rel="noopener noreferrer" href="https://www.thegreenwebfoundation.org/support-form/">our support form</a>.
+          We are currently reviewing this request. All verification requests and updates are reviewed by a member of our team on Tuesday each week. <br/>
+          If you want to update the information relating to this provider, please get in touch using <a target="_blank" rel="noopener noreferrer" href="https://www.thegreenwebfoundation.org/support-form/">our support form</a>.
         {% endif %}