All my payment attempts were declined, on three different cards

[nas-mouti]

Select Topic Area

Question

Body

I'm trying to sponsor Adumb
I filled my information, double and triple checked it, tried two different browsers (Chrome and Firefox), tried a debit card and 2 credit cards, all in good standing, and they all got declined when I click Save payment information with the following message The credit card was declined by the payment processor, please verify the card's information. If the problem persists, please contact the card's issuer.
A dark rectangle expands by the recaptcha which makes me suspect the latter as the cause. I do not get prompts to verify I'm not a robot.
When a bank declines one of my payments, they send me a notification by text/email. I got none in this case.
I believe the issue is on Github's end.

[nas-mouti]

I tried both Visa and Mastercard. 1 Visa, 2 Mastercards.

…

On Wed, Apr 24, 2024, 12:54 PM Yelyzaveta Samodid ***@***.***> wrote: Does the type of your credit card is the supported one?(Visa. Mastercard) — Reply to this email directly, view it on GitHub <#119833 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMES55SD62SRDPN42KKTNQLY67PV7AVCNFSM6AAAAABGJ2CMU6VHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4TEMJWGEZDO> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[anjuan]

Hi @nas-mouti, sorry you're having some trouble with this sponsorship. I understand you tried different cards, but have you tried contacting the card issuer? You may want to verify that they don't see issues on their end.

[nas-mouti]

I haven't, because it is highly unlikely that 3 different card issuers are having the same problem. Github is the only place where I had any issues at all.

…

On Thu, Apr 25, 2024, 10:39 AM Anjuan Simmons ***@***.***> wrote: Hi @nas-mouti <https://github.com/nas-mouti>, sorry you're having some trouble with this sponsorship. I understand you tried different cards, but have you tried contacting the card issuer? You may want to verify that they don't see issues on their end. — Reply to this email directly, view it on GitHub <#119833 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMES55S6NAZQIG7FMBUP26DY7EIQTAVCNFSM6AAAAABGJ2CMU6VHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4TEMRWGIYDG> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[github-actions[bot]]

🕒 Discussion Activity Reminder 🕒

This Discussion has been labeled as dormant by an automated system for having no activity in the last 60 days. Please consider one the following actions:

1️⃣ Close as Out of Date: If the topic is no longer relevant, close the Discussion as out of date at the bottom of the page.

2️⃣ Provide More Information: Share additional details or context — or let the community know if you've found a solution on your own.

3️⃣ Mark a Reply as Answer: If your question has been answered by a reply, mark the most helpful reply as the solution.

Note: This dormant notification will only apply to Discussions with the Question label. To learn more, see our recent announcement.

Thank you for helping bring this Discussion to a resolution! 💬

[lojepi]

Resurrecting this thread as I had the same issue. Multiple cards all declined.
The solution was to enable 2FA(a good practice anyway). But the error of a declined card is so unhelpful.
Some kind of indication that 2FA is required would be a great addition to any of the payment pages.

[aditivin]

I already had 2FA enabled but ran into this same issue. I tried 3 cards, all declined with the same error - the cards work everywhere else.
I then changed my payment method to Paypal with one of the same cards and that worked so the issue seems to be on Github's side.
I also tried using different browser windows, clearing cache and cookies - none of that worked.