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cannot login from weblogin nor cannot SSH in but can enter via webdav #9054

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wayneoutthere opened this issue Apr 2, 2018 · 2 comments
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@wayneoutthere
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Steps to reproduce

  1. try to ssh - fail
    2.try to go to box login page (with any user) - fail
  2. try to logiin via ubuntu nautilus via davs:// and... able to log in

Expected behaviour

should be able to ssh in and login via regular browser login

Actual behaviour

see above

Server configuration

Operating system:
ubuntu 17.10

Web server:
nextcloudpi

Database:
don't know
PHP version:
don't know
Nextcloud version: (see Nextcloud admin page)
don't know (can't log in)
Updated from an older Nextcloud/ownCloud or fresh install:
no.
Where did you install Nextcloud from:
ownyourbits.com
Signing status:

Signing status
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Nextcloud configuration:

Config report
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...
local, HDD, WD my passport
Are you using encryption: yes/no
no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
don't know. don't think so

LDAP configuration (delete this part if not used)

LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log
Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
@wayneoutthere
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wayneoutthere commented Apr 2, 2018

update: now I cannot enter by webdav either. It now sends a 'http' service unavailable message :( Did a scan of my network with Zenmap and eveyrthing looks like it should work fine:

PORT STATE SERVICE
22/tcp open ssh
25/tcp open smtp
80/tcp open http
443/tcp open https

@MorrisJobke
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This looks more like a setup issue. For ssh we can't do anything as this is completely unrelated software. And the login needs to give you some hints (like wrong password or internal server error). I would say this is better suited to be asked in the forums to resolve the setup problems first: https://help.nextcloud.com

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