e-mail notifications for activities are not received

[JK74]

Steps to reproduce

1. enable for your user all activities to be coming in on e-mail (by default is almost dis-disabled.
   Then do any of below actions:
   a. make a new directory and share the directory with an existing user
   b. make an reaction to an uploaded file from the user that uploaded it where e-mail noticiation for reactions is enabled
   c. upload a new file to an folder shared by the other user to you

Expected behaviour

I should get an e-mail letting me know about the reaction, file uploaded or shared directory with me. Now I don't get anything. We only see e-mails coming in on new accounts created or for password resets.

Actual behaviour

nothing happens no e-mails nothing.

General server configuration

Operating system: Linux nextcloud 4.4.0-92-generic #115-Ubuntu SMP Thu Aug 10 09:04:33 UTC 2017 x86_64

Web server: Apache/2.4.18 (Ubuntu) (apache2handler)

Database: mysql 5.7.19

PHP version: 7.0.22-0ubuntu0.16.04.1

PHP-modules loaded

 - Core
 - date
 - libxml
 - openssl
 - pcre
 - zlib
 - filter
 - hash
 - Reflection
 - SPL
 - session
 - standard
 - apache2handler
 - mysqlnd
 - PDO
 - xml
 - apcu
 - calendar
 - ctype
 - curl
 - dom
 - mbstring
 - fileinfo
 - ftp
 - gd
 - gettext
 - iconv
 - igbinary
 - json
 - exif
 - mysqli
 - pdo_mysql
 - Phar
 - posix
 - readline
 - redis
 - shmop
 - SimpleXML
 - sockets
 - sysvmsg
 - sysvsem
 - sysvshm
 - tokenizer
 - wddx
 - xmlreader
 - xmlwriter
 - xsl
 - zip
 - Zend OPcache

Nextcloud configuration

Nextcloud version: 12.0.2 - 12.0.2.0

**Updated from an older Nextcloud/ownCloud or fresh install: from 11.0 > 11.x > 12.0 > 12.0.1 12.0.2

Where did you install Nextcloud from: local storage

Are you using external storage, if yes which one: Array
(
[0] => \OC\Files\Storage\Local
[1] => \OCA\Files_External\Lib\Storage\FTP
[2] => \OC\Files\Storage\DAV
[3] => \OCA\Files_External\Lib\Storage\OwnCloud
[4] => \OCA\Files_External\Lib\Storage\SFTP
[5] => \OCA\Files_External\Lib\Storage\AmazonS3
[6] => \OCA\Files_External\Lib\Storage\Dropbox
[7] => \OCA\Files_External\Lib\Storage\Google
[8] => \OCA\Files_External\Lib\Storage\Swift
[9] => \OCA\Files_External\Lib\Storage\SFTP
[10] => \OCA\Files_External\Lib\Storage\SMB
[11] => \OCA\Files_External\Lib\Storage\SMB
)

Are you using encryption: no

Are you using an external user-backend, if yes which one: YOUR ANSWER HERE (LDAP/ActiveDirectory/Webdav/...)

Signing status

[]

Enabled apps

 - activity: 2.5.2
 - admin_audit: 1.2.0
 - admin_notifications: 1.0.0
 - announcementcenter: 3.1.0
 - bruteforcesettings: 1.0.2
 - calendar: 1.5.3
 - circles: 0.12.4
 - comments: 1.2.0
 - contacts: 1.5.3
 - dav: 1.3.0
 - external: 2.0.3
 - federatedfilesharing: 1.2.0
 - federation: 1.2.0
 - files: 1.7.2
 - files_automatedtagging: 1.2.2
 - files_downloadactivity: 1.1.1
 - files_external: 1.3.0
 - files_pdfviewer: 1.1.1
 - files_retention: 1.1.2
 - files_sharing: 1.4.0
 - files_texteditor: 2.4.1
 - files_trashbin: 1.2.0
 - files_versions: 1.5.0
 - files_videoplayer: 1.1.0
 - firstrunwizard: 2.1
 - gallery: 17.0.0
 - groupfolders: 1.1.0
 - issuetemplate: 0.2.2
 - logreader: 2.0.0
 - lookup_server_connector: 1.0.0
 - nextcloud_announcements: 1.1
 - notes: 2.3.1
 - notifications: 2.0.0
 - oauth2: 1.0.5
 - password_policy: 1.2.2
 - provisioning_api: 1.2.0
 - quota_warning: 1.0.1
 - ransomware_protection: 1.0.1
 - serverinfo: 1.2.0
 - sharebymail: 1.2.0
 - spreed: 2.0.1
 - survey_client: 1.0.0
 - systemtags: 1.2.0
 - tasks: 0.9.5
 - theming: 1.3.0
 - twofactor_backupcodes: 1.1.1
 - updatenotification: 1.2.0
 - workflowengine: 1.2.0

Disabled apps

 - activitylog
 - encryption
 - files_antivirus
 - user_external
 - user_ldap

Content of config/config.php

{
    "instanceid": "ocaacnf00r5p",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "xxx.xxx",
        "xxx.xx",
        "192.168.x.x",
        "192.168.x.x"
    ],
    "datadirectory": "\/xxx",
    "overwrite.cli.url": "https:\/\/xxx\/xxx",
    "dbtype": "mysql",
    "version": "12.0.2.0",
    "dbname": "xxx",
    "dbhost": "xxx",
    "dbport": "",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "logtimezone": "Europe\/Berlin",
    "installed": true,
    "memcache.local": "\\OC\\Memcache\\APCu",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "filelocking.enabled": "true",
    "redis": {
        "host": "\/var\/run\/redis\/redis.sock",
        "port": 0,
        "timeout": 0
    },
    "session_lifetime": 3600,
    "htaccess.RewriteBase": "\/nextcloud",
    "mail_smtpmode": "smtp",
    "mail_smtpsecure": "ssl",
    "mail_from_address": "noReply",
    "mail_domain": "xxx",
    "mail_smtpauthtype": "LOGIN",
    "mail_smtpauth": 1,
    "mail_smtphost": "xxx",
    "mail_smtpport": "465",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "loglevel": 0,
    "cron_log": true,
    "log_rotate_size": 104857600,
    "enable_previews": true,
    "enabledPreviewProviders": [
        "OC\\Preview\\PNG",
        "OC\\Preview\\JPEG",
        "OC\\Preview\\GIF",
        "OC\\Preview\\BMP",
        "OC\\Preview\\XBitmap",
        "OC\\Preview\\MarkDown",
        "OC\\Preview\\MP3",
        "OC\\Preview\\TXT",
        "OC\\Preview\\Movie"
    ],
    "preview_max_filesize_image": 200,
    "updater.secret": "***REMOVED SENSITIVE VALUE***",
    "maintenance": false,
    "theme": "",
    "singleuser": true,
    "updater.release.channel": "production"
}

Client configuration

Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.101 Safari/537.36

Operating system: YOUR ANSWER HERE

Logs

Web server error log

Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Insert your Nextcloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

[MorrisJobke]

What type of background job do you have configured? See https://docs.nextcloud.com/server/12/admin_manual/configuration_server/background_jobs_configuration.html for details about the differences and how to set them up.

[JK74]

cron

m h dom mon dow command

*/15 * * * * php -f /var/www/nextcloud/cron.php

edit: in addition I changed cron job to:
*/15 * * * * /usr/bin/php -f /var/www/nextcloud/cron.php

from var/log/syslog I see now:
Aug 21 15:30:01 nextcloud CRON[6832]: (www-data) CMD (/usr/bin/php -f /var/www/nextcloud/cron.php)

I have re-done an chmod +x on cron.php but still no luck.
manually did a sudo -u www-data php cron.php and that worked.

Can somebody help me why the scheduled cron job does not work as I just used the standard functionality of what is documented in the nextcloud admin guide for enabling cron.
edit: e-mails did now arrived after the manual php execution however the image at the blue bar on the top is not included (shows an red x as image) and the same for the picture before each activity. Each activity has a line in the e-mail with like
"yesterday 16:28"
{user} shared {file/directory| with you
In front of those 2 lines is a picture and the picture is not included as embedded image so its another red x on the front of each line for activity.

[MorrisJobke]

For the cron issue please ask for help in the forums, because this seems to be a setup issue.

For the icons it looks like you have not configured your servers URL properly. See the option overwrite.cli.url in config.sample.php for additional info. Then the images should also be displayed properly.

[JK74]

@MorrisJobke
Thanks again for the guidance !

I looked at my overwrite.cli.url and it was correctly name to 'https://myserver.info/nextcloud' I even changed it to 'http://myserver.info.nextcloud' but it did not help.

Then I looked at my apache conf as there is what I do the static redirecto from http to https::
<VirtualHost *:80>
ServerName cloud.nextcloud.com
Redirect permanent / https://server.cloud/nextcloud

Then I noticed I was missing on the end of the redirect permanent the backslash "/". So I changed that to: Redirect permanent / https://cloud.nextcloud.com/

However I'm now still beeing confronted with app likes activity that does not show the activity icon correcty because my URL gets mapped server.infonextcloud/apps/announcementcenter/img/announcementcenter-dark.svg
As you can see the backslash / is missing between info & nextcloud like info/nextcloud

I have re-looked at my ssl redirect etc. but I'm now really lost where if forgot or need to add this / to get the announcement center icon to work. can you give me a little guidance?

[MorrisJobke]

cc @nickvergessen