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Stuck on step 6 : update nextcloud 15.0.6 to 15.0.7 #15450

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vacichv opened this issue May 8, 2019 · 4 comments
Closed

Stuck on step 6 : update nextcloud 15.0.6 to 15.0.7 #15450

vacichv opened this issue May 8, 2019 · 4 comments
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0. Needs triage Pending check for reproducibility or if it fits our roadmap bug feature: install and update needs info stale Ticket or PR with no recent activity

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@vacichv
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vacichv commented May 8, 2019

Steps to reproduce

  1. Try to update nextcloud from 15.0.6 to 15.0.7 (stable) with graphical updater

Expected behaviour

Normal update

Actual behaviour

The update stop at step 6 (Verifying integrity) with error : "Parsing response failed.".
I have tried to launch the upgrade many times but that always stop at this step.

Server configuration

Operating system:
Debian GNU/Linux 8

Web server:
Apache
Database:
Mysql
PHP version:
7.0

Nextcloud configuration:

Config report
$CONFIG = array (
  'instanceid' => 'REALVALUE',
  'passwordsalt' => 'REALVALUE',
  'secret' => 'REALVALUE',
  'trusted_domains' => 
  array (
    0 => 'REALVALUE',
  ),
  'datadirectory' => '/home/REALVALUE/cloud/data',
  'dbtype' => 'mysql',
  'version' => '15.0.6.1',
  'overwrite.cli.url' => 'https://REALVALUE',
  'dbname' => 'REALVALUE',
  'dbhost' => 'REALVALUE',
  'dbport' => '',
  'dbtableprefix' => 'oc_',
  'dbuser' => 'REALVALUE',
  'dbpassword' => 'REALVALUE',
  'installed' => true,
  'mail_smtpmode' => 'smtp',
  'mail_smtpsecure' => 'ssl',
  'mail_smtpport' => '465',
  'mail_from_address' => 'REALVALUE',
  'mail_domain' => 'REALVALUE',
  'mail_smtpauthtype' => 'LOGIN',
  'mail_smtpauth' => 1,
  'mail_smtphost' => 'REALVALUE',
  'mail_smtpname' => 'REALVALUE',
  'mail_smtppassword' => 'REALVALUE',
  'force_language' => 'fr',
  'maintenance' => false,
  'tempdirectory' => '/home/REALVALUE/cloud/tmp',
  'theme' => '',
  'loglevel' => 2,
  'updater.secret' => '$2y$10$8jsoidhuazeEh5X3U/5FL..kxwMK2aA9G2raiP0Wsn/1WovBdK1S6',
);

Are you using external storage, if yes which one: local/smb/sftp/...
No
Are you using encryption: yes/no
No
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
No

Client configuration

Browser:
Firefox Quantum 66.0.5
Operating system:
Windows 10

@vacichv vacichv added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels May 8, 2019
@vacichv vacichv changed the title Upgrade from nextcloud 15.0.6 to 15.0.7 Stuck on step 6 : update nextcloud 15.0.6 to 15.0.7 May 14, 2019
@vacichv
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vacichv commented May 14, 2019

Anybody have an idea please ?

@iamdoubz
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I don't have the "updater.secret" in my config.php file. So, comment that out and maybe try to add 'debug' => true, to the file as well with help diagnose some errors.

@Grishnackh
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Grishnackh commented Dec 23, 2019

For me the solution was described in this thread. Set php_value memory_limit 256M in .htaccess file. Place the setting under the comment #### DO NOT CHANGE ANYTHING ABOVE THIS LINE ####. That should prevent it from getting overridden when updating.

To reset the state of the broken updater, delete the file /data/updater-(some id)/.step and reopen the updater.

@ghost
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ghost commented Feb 15, 2020

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.

@ghost ghost added the stale Ticket or PR with no recent activity label Feb 15, 2020
@ghost ghost closed this as completed Feb 29, 2020
This issue was closed.
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