Documents folder won't display (web site) #11908

g33kdad · 2018-10-18T16:19:06Z

Good Morning,

When I click on my "Documents" folder, i get a spinning circle but the list of files never loads. All of the other folders on my server will load and i can access their contents, however the folder labled "Documents" will not load.

Steps to reproduce

log into my server
click on "Documents" folder (https://cloud.my-web-site.net/index.php/apps/files?dir=//Documents)

Expected behaviour

List of files and folders in "Documents" should appear on the screen

Actual behaviour

the page loads but in the pane were the content should be, i just get the spinning circle indicating it's "thinking" and the contents of the directory never show on the screen.

Server configuration

Operating system:
linux
Web server:
apache2
Database:
mysql
PHP version:
7.0
Nextcloud version: (see Nextcloud admin page)
Nextcloud 14.0.3 (beta channel)
Updated from an older Nextcloud/ownCloud or fresh install:
updated
Where did you install Nextcloud from:
don't remember
Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled:
  - accessibility: 1.0.1
  - activity: 2.7.0
  - admin_audit: 1.4.0
  - audioplayer: 2.4.1
  - bookmarks: 0.13.1
  - bruteforcesettings: 1.1.0
  - calendar: 1.6.3
  - cloud_federation_api: 0.0.1
  - comments: 1.4.0
  - contacts: 2.1.6
  - dav: 1.6.0
  - federatedfilesharing: 1.4.0
  - federation: 1.4.0
  - files: 1.9.0
  - files_external: 1.5.0
  - files_markdown: 2.0.4
  - files_pdfviewer: 1.3.2
  - files_retention: 1.3.0
  - files_sharing: 1.6.2
  - files_texteditor: 2.6.0
  - files_trashbin: 1.4.1
  - files_versions: 1.7.1
  - files_videoplayer: 1.3.0
  - firstrunwizard: 2.3.0
  - gallery: 18.1.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.2.0
  - music: 0.9.2
  - nextcloud_announcements: 1.3.0
  - notes: 2.4.2
  - notifications: 2.2.1
  - oauth2: 1.2.1
  - password_policy: 1.4.0
  - provisioning_api: 1.4.0
  - qownnotesapi: 18.8.0
  - serverinfo: 1.4.0
  - sharebymail: 1.4.0
  - spreed: 4.0.0
  - support: 1.0.0
  - survey_client: 1.2.0
  - systemtags: 1.4.0
  - theming: 1.5.0
  - twofactor_backupcodes: 1.3.1
  - unsplash: 1.1.1
  - updatenotification: 1.4.1
  - user_external: 0.4
  - user_ldap: 1.4.0
  - workflowengine: 1.4.0
Disabled:
  - encryption

Nextcloud configuration:

Config report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "10.46.0.5",
            "nextcloud",
            "cloud.thestrangeland.net"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/cloud.thestrangeland.net\/",
        "dbtype": "mysql",
        "version": "14.0.3.0",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "appstore.experimental.enabled": "true",
        "mail_smtpmode": "smtp",
        "mail_smtpauth": 1,
        "mail_smtpport": "465",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "ssl",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "preview_libreoffice_path": "\/usr\/bin\/libreoffice",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "dbindex": 0
        },
        "htaccess.RewriteBase": "\/",
        "maintenance": false,
        "loglevel": 2,
        "theme": "",
        "updater.release.channel": "beta",
        "ldapIgnoreNamingRules": false,
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}
r
or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...
yes / local
Are you using encryption: yes/no
no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
no

LDAP configuration (delete this part if not used)

LDAP config

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:
firefox
Operating system:
linux

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Nextcloud log

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...

The text was updated successfully, but these errors were encountered:

nextcloud-bot · 2018-10-18T16:31:17Z

GitMate.io thinks possibly related issues are #10358 (Shared folder only displaying one file), #9878 (Empty folders not always shown in web client), #9623 (No files/folders are displayed in the files app), #11864 (Cannot upload empty folder via web interface), and #7588 (Folder permissions).

sbuller · 2018-10-23T18:33:55Z

I'm seeing something very much like this. That is to say, a folder which when I try to list it it simply shows a spinning icon and never displays its contents.

There's one particular folder that's not showing its contents, and shares of said folder between users also cannot be viewed on the site. The folder can be downloaded as a zip, and the files are intact on the server. In the JS console I get an error message when displaying that folder that I don't get on others; it says "URIError: malformed URI sequence client.js:283:11". Webdav access works fine.

There's spaces in the folder's name, as well as those of its children. One of its children also has an ampersand in its name. That said, an attempt to replicate the problem folder is so far unsuccessful. I'll keep trying.

sbuller · 2018-10-23T18:38:57Z

$ cat /etc/os-release
NAME="Ubuntu"
VERSION="18.04.1 LTS (Bionic Beaver)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Ubuntu 18.04.1 LTS"
VERSION_ID="18.04"
HOME_URL="https://www.ubuntu.com/"
SUPPORT_URL="https://help.ubuntu.com/"
BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
VERSION_CODENAME=bionic
UBUNTU_CODENAME=bionic

$ ./occ status
  - installed: true
  - version: 14.0.3.0
  - versionstring: 14.0.3
  - edition:

And the full browser console on the affected page:

Content Security Policy: Directive ‘frame-src’ has been deprecated. Please use directive ‘child-src’ instead.  (unknown)
Content Security Policy: The page’s settings blocked the loading of a resource at self (“script-src 'nonce-YldGNFBrT3hCTlA4RDlYMmVVZjRxTFFidVNRYUxIWmdFTWthT3YrMFc5WT06SWdJZlpuYlFSNzZ5VmJldktqMmVuSTFCMjNSSVlnTWtmNWt4YzdiMkkrUT0=' 'unsafe-eval'”). Source: ;!function(){var t,e,n,o=0,u=function(t,....  files:1
JQMIGRATE: Migrate is installed, version 1.4.0  core.js:7:542
window.controllers/Controllers is deprecated. Do not use it for UA detection.  merged.js:2176
New search handler registered  search.js:66:4
querying Whats New data was successful: nocontent  merged-template-prepend.js:4480:4
undefined  merged-template-prepend.js:4481:4
URIError: malformed URI sequence[Learn More]  client.js:283:11

sbuller · 2018-10-23T19:20:19Z

My bad. I said 'ampersand', and was even testing ampersands. The trouble character is a '%'. It seems that _parseFileInfo in client.js calls decodeURIcomponent on the URI twice.

sbuller · 2018-10-23T19:32:15Z

Well, looks like this is already addressed by commit 0f030d8 from 13 days ago.

MorrisJobke · 2018-11-02T10:10:30Z

Fixed by #11744 and will be shipped in 14.0.4

nextcloud-bot added the bug label Oct 18, 2018

violoncelloCH added the feature: files label Oct 19, 2018

MorrisJobke closed this as completed Nov 2, 2018

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Documents folder won't display (web site) #11908

Documents folder won't display (web site) #11908

g33kdad commented Oct 18, 2018

nextcloud-bot commented Oct 18, 2018

sbuller commented Oct 23, 2018

sbuller commented Oct 23, 2018

sbuller commented Oct 23, 2018

sbuller commented Oct 23, 2018

MorrisJobke commented Nov 2, 2018

Documents folder won't display (web site) #11908

Documents folder won't display (web site) #11908

Comments

g33kdad commented Oct 18, 2018

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

LDAP configuration (delete this part if not used)

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

nextcloud-bot commented Oct 18, 2018

sbuller commented Oct 23, 2018

sbuller commented Oct 23, 2018

sbuller commented Oct 23, 2018

sbuller commented Oct 23, 2018

MorrisJobke commented Nov 2, 2018