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Errors uploading files from iOS client #11333

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ne20002 opened this issue Sep 23, 2018 · 2 comments
Closed

Errors uploading files from iOS client #11333

ne20002 opened this issue Sep 23, 2018 · 2 comments

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@ne20002
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ne20002 commented Sep 23, 2018

Steps to reproduce

Expected behaviour

No errors for file uploads

Actual behaviour

I have a number of error for uploaded pictures from an iOs (2.22.2) client. I've had that befor, but they has been gone with 14.0.0. Have them again with 14.0.1RC1.

Server configuration

Operating system:
raspbian stretch

Web server:
apache2

Database:
MariaDB

PHP version:
7.0

Nextcloud version: (see Nextcloud admin page)
14.0.1RC1

Updated from an older Nextcloud/ownCloud or fresh install:
updated

Where did you install Nextcloud from:
Updater (beta)

Signing status:

Signing status 
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

No errors have been found

List of activated apps:

App list 
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Nextcloud configuration:

Config report 
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder
{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
           "***REMOVED SENSITIVE VALUE***",
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "http:\/\/192.168.xx.xx",
        "dbtype": "mysql",
        "version": "14.0.1.0",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "theme": "",
        "loglevel": 0,
        "maintenance": false,
        "filelocking.enabled": true,
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0
        },
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpsecure": "tls",
        "updater.release.channel": "beta",
        "dbdriveroptions": {
            "1002": "SET wait_timeout = 28800"
        },
        "data-fingerprint": "1534fc8c9a0c44dec611b1a629418397",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}


or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no
no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config 
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log

{"reqId":"fC1i2aUOCKaYhDXz5XFB","level":0,"time":"2018-09-23T15:16:24+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-21%200011.jpg","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-22 13-21-21 0011.jpg (storage: home::ag, internalPath: files/Photos/2018/09/18-09-22 13-21-21 0011.jpg)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"fC1i2aUOCKaYhDXz5XFB","level":0,"time":"2018-09-23T15:16:24+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-21%200011.jpg","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-22 13-21-21 0011.jpg (storage: home::ag, internalPath: files/Photos/2018/09/18-09-22 13-21-21 0011.jpg)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"FAIhd53Lbxr6t153Dhyy","level":0,"time":"2018-09-23T15:16:28+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg (storage: home::ag, internalPath: files/Photos/2018/09/18-09-22 13-21-22 0012.jpg)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"FAIhd53Lbxr6t153Dhyy","level":0,"time":"2018-09-23T15:16:28+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg (storage: home::ag, internalPath: files/Photos/2018/09/18-09-22 13-21-22 0012.jpg)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"L04pEU7DsMfAJ3pHaurl","level":0,"time":"2018-09-23T15:16:29+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-06%200016.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-06 0016.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-06 0016.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"L04pEU7DsMfAJ3pHaurl","level":0,"time":"2018-09-23T15:16:29+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-06%200016.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-06 0016.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-06 0016.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"L04pEU7DsMfAJ3pHaurl","level":0,"time":"2018-09-23T15:16:29+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-06%200016.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-06 0016.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-06 0016.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"L04pEU7DsMfAJ3pHaurl","level":0,"time":"2018-09-23T15:16:29+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-06%200016.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-06 0016.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-06 0016.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"L04pEU7DsMfAJ3pHaurl","level":3,"time":"2018-09-23T15:16:29+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"PHP","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-06%200016.png","message":"touch(): Utime failed: Operation not permitted at /var/www/nextcloud/lib/private/Files/Storage/Local.php#204","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}
{"reqId":"L04pEU7DsMfAJ3pHaurl","level":0,"time":"2018-09-23T15:16:30+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-06%200016.png","message":"No cache entry found for /appdata_ocmlorcyxrod/preview/83686 (storage: local::/var/www/nextcloud-data/, internalPath: appdata_ocmlorcyxrod/preview/83686)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}
{"reqId":"k8hVrQuTm0PpUX2oIhpR","level":0,"time":"2018-09-23T15:16:31+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-19%200017.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-19 0017.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-19 0017.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"k8hVrQuTm0PpUX2oIhpR","level":0,"time":"2018-09-23T15:16:31+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-19%200017.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-19 0017.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-19 0017.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"k8hVrQuTm0PpUX2oIhpR","level":0,"time":"2018-09-23T15:16:31+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-19%200017.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-19 0017.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-19 0017.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"k8hVrQuTm0PpUX2oIhpR","level":0,"time":"2018-09-23T15:16:31+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-19%200017.png","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-23 01-42-19 0017.png (storage: home::ag, internalPath: files/Photos/2018/09/18-09-23 01-42-19 0017.png)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"k8hVrQuTm0PpUX2oIhpR","level":3,"time":"2018-09-23T15:16:31+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"PHP","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-19%200017.png","message":"touch(): Utime failed: Operation not permitted at /var/www/nextcloud/lib/private/Files/Storage/Local.php#204","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}
{"reqId":"k8hVrQuTm0PpUX2oIhpR","level":0,"time":"2018-09-23T15:16:31+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-23%2001-42-19%200017.png","message":"No cache entry found for /appdata_ocmlorcyxrod/preview/83687 (storage: local::/var/www/nextcloud-data/, internalPath: appdata_ocmlorcyxrod/preview/83687)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}
{"reqId":"XaskJeHCUJ9XeSVDwuKt","level":0,"time":"2018-09-23T15:19:49+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg (storage: home::ag, internalPath: files/Photos/2018/09/18-09-22 13-21-22 0012.jpg)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"XaskJeHCUJ9XeSVDwuKt","level":0,"time":"2018-09-23T15:19:49+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"no app in context","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","message":"No cache entry found for /ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg (storage: home::ag, internalPath: files/Photos/2018/09/18-09-22 13-21-22 0012.jpg)","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/2.22.2","version":"14.0.1.0"}

{"reqId":"XaskJeHCUJ9XeSVDwuKt","level":4,"time":"2018-09-23T15:19:49+00:00","remoteAddr":"178.197.231.135","user":"ag","app":"webdav","method":"PUT","url":"/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","message":{"Exception":"OCA\DAV\Connector\Sabre\Exception\FileLocked","Message":""ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg.upload.part" is locked","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1096,"function":"createFile","class":"OCA\DAV\Connector\Sabre\Directory","type":"->","args":["18-09-22 13-21-22 0012.jpg",null]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":529,"function":"createFile","class":"Sabre\DAV\Server","type":"->","args":["Photos/2018/09/18-09-22 13-21-22 0012.jpg",null,null]},{"function":"httpPut","class":"Sabre\DAV\CorePlugin","type":"->","args":[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/EventEmitterTrait.php","line":105,"function":"call_user_func_array","args":[[{"class":"Sabre\DAV\CorePlugin"},"httpPut"],[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":479,"function":"emit","class":"Sabre\Event\EventEmitter","type":"->","args":["method:PUT",[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":254,"function":"invokeMethod","class":"Sabre\DAV\Server","type":"->","args":[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]},{"file":"/var/www/nextcloud/apps/dav/appinfo/v1/webdav.php","line":80,"function":"exec","class":"Sabre\DAV\Server","type":"->","args":[]},{"file":"/var/www/nextcloud/remote.php","line":163,"args":["/var/www/nextcloud/apps/dav/appinfo/v1/webdav.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php","Line":168,"Previous":{"Exception":"OCP\Lock\LockedException","Message":""ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg.upload.part" is locked","Code":0,"Trace":[{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":2033,"function":"lockPath","class":"OC\Files\View","type":"->","args":["/ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg.upload.part",2,false]},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Directory.php","line":154,"function":"lockFile","class":"OC\Files\View","type":"->","args":["/ag/files/Photos/2018/09/18-09-22 13-21-22 0012.jpg.upload.part",2]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1096,"function":"createFile","class":"OCA\DAV\Connector\Sabre\Directory","type":"->","args":["18-09-22 13-21-22 0012.jpg",null]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":529,"function":"createFile","class":"Sabre\DAV\Server","type":"->","args":["Photos/2018/09/18-09-22 13-21-22 0012.jpg",null,null]},{"function":"httpPut","class":"Sabre\DAV\CorePlugin","type":"->","args":[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/EventEmitterTrait.php","line":105,"function":"call_user_func_array","args":[[{"class":"Sabre\DAV\CorePlugin"},"httpPut"],[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":479,"function":"emit","class":"Sabre\Event\EventEmitter","type":"->","args":["method:PUT",[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]]},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":254,"function":"invokeMethod","class":"Sabre\DAV\Server","type":"->","args":[{"absoluteUrl":"https://ps-438666.goip.de/remote.php/webdav/Photos/2018/09/18-09-22%2013-21-22%200012.jpg","class":"Sabre\HTTP\Request"},{"class":"Sabre\HTTP\Response"}]},{"file":"/var/www/nextcloud/apps/dav/appinfo/v1/webdav.php","line":80,"function":"exec","class":"Sabre\DAV\Server","type":"->","args":[]},{"file":"/var/www/nextcloud/remote.php","line":163,"args":["/var/www/nextcloud/apps/dav/appinfo/v1/webdav.php"],"function":"require_once"}],"File":"/var/www/nextcloud/lib/private/Files/View.php","Line":1928,"Previous":{"Exception":"OCP\Lock\LockedException","Message":""files/09691097616d47119bf54138c2ca1f11" 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GitMate.io thinks possibly related issues are #4269 (Manual uploading of photos from iOS app results in error), #1483 (Upload from mobile client fails), #4392 (Error while syncing/uploading large files), #9351 (NC Client Uploading some files - Error Could not resolve filesService! Class filesService does not exist), and #10073 (Kinetic scrolling in files for iOS).

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Seems to be a locking issue - see
#8239 and the linked issues there.

Closing as duplicate of them.

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@MorrisJobke @nextcloud-bot @ne20002