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Shared files won't be downloaded on android mobile devices via share link. #11312

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aquatic7 opened this issue Sep 21, 2018 · 2 comments
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0. Needs triage Pending check for reproducibility or if it fits our roadmap bug

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@aquatic7
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aquatic7 commented Sep 21, 2018

Steps to reproduce

Expected behaviour

File will be successfully downloaded to the mobile device.

Actual behaviour

The download won't start and gives the notification alert: "Download unsuccessful"

Server configuration detail

Operating system: Linux 4.15.0-33-generic #36-Ubuntu SMP Wed Aug 15 16:00:05 UTC 2018 x86_64

Webserver: Apache/2.4.34 (Unix) OpenSSL/1.0.2g (fpm-fcgi)

Database: mysql 5.7.22

PHP version:

7.1.22
Modules loaded: Core, date, libxml, openssl, pcre, sqlite3, zlib, bz2, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, SPL, iconv, intl, json, ldap, mbstring, mcrypt, pcntl, PDO, session, pdo_sqlite, posix, Reflection, standard, SimpleXML, mysqlnd, exif, tokenizer, xml, xmlreader, xmlwriter, zip, pdo_mysql, cgi-fcgi, redis, Zend OPcache

Nextcloud version: 13.0.6 - 13.0.6.1

Updated from an older Nextcloud/ownCloud or fresh install: Fresh install

Where did you install Nextcloud from: nextcloud.com

Signing status

Array
(
)

List of activated apps
Enabled:
 - activity: 2.6.1
 - audioplayer: 2.3.2
 - bookmarks: 0.12.2
 - calendar: 1.6.1
 - comments: 1.3.0
 - contacts: 2.1.5
 - dav: 1.4.7
 - federatedfilesharing: 1.3.1
 - federation: 1.3.0
 - files: 1.8.0
 - files_automatedtagging: 1.3.0
 - files_downloadactivity: 1.2.0
 - files_pdfviewer: 1.2.1
 - files_rightclick: 0.8.4
 - files_sharing: 1.5.0
 - files_texteditor: 2.5.1
 - files_trashbin: 1.3.0
 - files_versions: 1.6.0
 - files_videoplayer: 1.2.0
 - firstrunwizard: 2.2.1
 - gallery: 18.0.0
 - issuetemplate: 0.4.0
 - logreader: 2.0.0
 - lookup_server_connector: 1.1.0
 - metadata: 0.7.0
 - nextcloud_announcements: 1.2.0
 - notifications: 2.1.2
 - oauth2: 1.1.1
 - password_policy: 1.3.0
 - previewgenerator: 1.1.0
 - provisioning_api: 1.3.0
 - serverinfo: 1.3.0
 - sharebymail: 1.3.0
 - spreed: 3.2.5
 - survey_client: 1.1.0
 - systemtags: 1.3.0
 - theming: 1.4.5
 - twofactor_backupcodes: 1.2.3
 - twofactor_totp: 1.4.1
 - weather: 1.5.1
 - workflowengine: 1.3.0
Disabled:
 - admin_audit
 - encryption
 - files_external
 - user_external
 - user_ldap

Configuration (config/config.php)
{
    "apps_paths": [
        {
            "path": "\/snap\/nextcloud\/current\/htdocs\/apps",
            "url": "\/apps",
            "writable": false
        },
        {
            "path": "\/var\/snap\/nextcloud\/current\/nextcloud\/extra-apps",
            "url": "\/extra-apps",
            "writable": true
        }
    ],
    "supportedDatabases": [
        "mysql"
    ],
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "memcache.local": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "***REMOVED SENSITIVE VALUE***",
        "port": 0
    },
    "instanceid": "***REMOVED SENSITIVE VALUE***",
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "192.168.0.103",
        "hackerplace.ddns.net",
        "cloud.hackerplace.dk"
    ],
    "datadirectory": "***REMOVED SENSITIVE VALUE***",
    "overwrite.cli.url": "https:\/\/cloud.hackerplace.dk",
    "dbtype": "mysql",
    "version": "13.0.6.1",
    "dbname": "***REMOVED SENSITIVE VALUE***",
    "dbhost": "***REMOVED SENSITIVE VALUE***",
    "dbport": "",
    "dbtableprefix": "oc_",
    "mysql.utf8mb4": true,
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "installed": true,
    "maintenance": false,
    "loglevel": 2
}

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption:

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

Client configuration

Browser: Mozilla/5.0 (X11; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0

Operating system: Linux Mint 19 Cinnamon

@nextcloud-bot
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GitMate.io thinks possibly related issues are #1587 ( Error when downloading files from android device via WEB), #421 (Can't download files via Chrome on Android devices.), #5537 ("shared by link" doesn't show folder or files shared via email.), #2575 (Downloading from share via Chrome for Android fails), and #8530 (Mobile View of shared links dont work on mobile phones.).

@skjnldsv skjnldsv added the 0. Needs triage Pending check for reproducibility or if it fits our roadmap label Jun 12, 2019
@szaimen
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szaimen commented May 21, 2021

As I cannot reproduce the original issue anymore, I will close this ticket. If this is still happening please make sure to upgrade to the latest version. After that, feel free to reopen.

@szaimen szaimen closed this as completed May 21, 2021
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