different quantity of users and files between webinterface and console

[familyman-131]

Steps to reproduce

1. fresh install NC13
2. register 5 users (plus admin at setup)
3. upload files for a few days
4. run #php occ files:scan --all

Expected behaviour

data same as at page /settings/admin/serverinfo
Storage
Users: 5
Files: 13672

Actual behaviour

Scanning files for 6 users
Starting scan for user 1 out of 6 (user1)
Starting scan for user 2 out of 6 (user2)
Starting scan for user 3 out of 6 (user3)
Starting scan for user 4 out of 6 (user4)
Starting scan for user 5 out of 6 (adminuser)
Starting scan for user 6 out of 6 (user5)

+---------+-------+--------------+
| Folders | Files | Elapsed time |
+---------+-------+--------------+
| 1307 | 11810 | 00:00:19 |
+---------+-------+--------------+

Server configuration

Operating system: Debian 9.5

Web server: nginx/1.14.0

Database: 10.2.16-MariaDB

PHP version: PHP 7.1.18-1

Nextcloud version: 13.0.4

Updated from an older Nextcloud/ownCloud or fresh install: fresh

Where did you install Nextcloud from: https://download.nextcloud.com/server/releases/nextcloud-13.0.4.zip

Signing status:

Signing status

No errors have been found.

List of activated apps:

App list

Enabled:
  - activity: 2.6.1
  - bruteforcesettings: 1.1.0
  - comments: 1.3.0
  - dav: 1.4.7
  - deck: 0.4.0
  - federatedfilesharing: 1.3.1
  - federation: 1.3.0
  - files: 1.8.0
  - files_sharing: 1.5.0
  - files_texteditor: 2.5.1
  - files_trashbin: 1.3.0
  - files_versions: 1.6.0
  - files_videoplayer: 1.2.0
  - firstrunwizard: 2.2.1
  - gallery: 18.0.0
  - logreader: 2.0.0
  - lookup_server_connector: 1.1.0
  - mindmaps: 0.1.0
  - nextcloud_announcements: 1.2.0
  - notifications: 2.1.2
  - oauth2: 1.1.1
  - password_policy: 1.3.0
  - provisioning_api: 1.3.0
  - registration: 0.4.2
  - serverinfo: 1.3.0
  - sharebymail: 1.3.0
  - survey_client: 1.1.0
  - systemtags: 1.3.0
  - theming: 1.4.5
  - twofactor_backupcodes: 1.2.3
  - updatenotification: 1.3.0
  - workflowengine: 1.3.0
Disabled:
  - admin_audit
  - encryption
  - files_external
  - files_external_gdrive
  - files_pdfviewer
  - user_external
  - user_ldap

Nextcloud configuration:

Config report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "domain1.com",
            "domain2.ua"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "https:\/\/domain1.com",
        "dbtype": "mysql",
        "version": "13.0.4.0",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "3306",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "filelocking.enabled": true,
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\Illustrator",
            "OC\\Preview\\Movie",
            "OC\\Preview\\PDF",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\SVG",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\Font"
        ],
        "maintenance": false,
        "updater.release.channel": "stable"
    }
}

Are you using external storage, if yes which one: iscsi for /data folder

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

[nextcloud-bot]

GitMate.io thinks possibly related issues are #7926 (The number of users and files in the monitor is incorrect), #1254 (Adding users to NC from separate file), #1762 ([Feature] send a file to user (not sharing)), #9628 (Shared file saved at wrong user.), and #8801 (NC 13.0 (Webinterface) File Locking).

[stratege1401]

Actually, #7926 is totally related to this, but was pass to @blizzz @MorrisJobke @icewind1991 and closed.

Seem it was lost in traslation or in a deep black hole and time travelled..

[MorrisJobke]

Scanning files for 6 users

Those are the user related files. We also have files in the appdata folder where cached assets of CSS and JS are stored. They will most likely show up in the server info stats as well. From my side this looks fine how it is as of now.

cc @rullzer @nickvergessen @icewind1991 Opinions?

[familyman-131]

it would be perfect if you make some tip in webinterface, or in the console output
so the newcomers will understand which digits are true, and which are wrong

[ChristophWurst]

As the version of the software you've reported this for has reached end of life, I will close this ticket. If this is still happening after an upgrade to the latest version, feel free to reopen.