[Bug]: Cannot open "About" page after manually updating from 27.1.9 to 28.0.6 #1247

jkahrs · 2024-06-12T12:32:55Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

After following the guide at https://docs.nextcloud.com/server/latest/admin_manual/maintenance/manual_upgrade.html to upgrade from 27.1.9 to 28.0.6 the "About" Page (FirstRunWizard) stops working. The nextcloud.log adds the following information:

{"reqId":"hu9IIbrw9c6PQdwL09JB","level":3,"time":"2024-06-12T12:20:09+00:00","remoteAddr":"172.42.0.1","user":"admin","app":"index","method":"GET","url":"/index.php/apps/firstrunwizard/wizard","message":"template file not found: template:page.values","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/115.0","version":"28.0.6.1","exception":{"Exception":"Exception","Message":"template file not found: template:page.values","Code":0,"Trace":[{"file":"/home/webfanv8x/html/asd.de/lib/private/legacy/OC_Template.php","line":111,"function":"find","class":"OC\\Template\\TemplateFileLocator","type":"->","args":["page.values"]},{"file":"/home/webfanv8x/html/asd.de/lib/private/legacy/OC_Template.php","line":82,"function":"findTemplate","class":"OC_Template","type":"->","args":["","firstrunwizard","page.values"]},{"file":"/home/webfanv8x/html/asd.de/apps/firstrunwizard/lib/Controller/WizardController.php","line":116,"function":"__construct","class":"OC_Template","type":"->","args":["firstrunwizard","page.values",false]},{"file":"/home/webfanv8x/html/asd.de/apps/firstrunwizard/lib/Controller/WizardController.php","line":96,"function":"staticSlide","class":"OCA\\FirstRunWizard\\Controller\\WizardController","type":"->","args":["page.values",["https://nextcloud.com/install/#install-clients","https://play.google.com/store/apps/details?id=com.nextcloud.client","https://f-droid.org/packages/com.nextcloud.client/","https://geo.itunes.apple.com/us/app/nextcloud/id1125420102?mt=8",true,"And 2 more entries, set log level to debug to see all entries"]]},{"file":"/home/webfanv8x/html/asd.de/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"show","class":"OCA\\FirstRunWizard\\Controller\\WizardController","type":"->","args":[]},{"file":"/home/webfanv8x/html/asd.de/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OCA\\FirstRunWizard\\Controller\\WizardController"],"show"]},{"file":"/home/webfanv8x/html/asd.de/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OCA\\FirstRunWizard\\Controller\\WizardController"],"show"]},{"file":"/home/webfanv8x/html/asd.de/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\FirstRunWizard\\Controller\\WizardController","show",["OC\\AppFramework\\DependencyInjection\\DIContainer"],["firstrunwizard.Wizard.show"]]},{"file":"/home/webfanv8x/html/asd.de/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/firstrunwizard/wizard"]},{"file":"/home/webfanv8x/html/asd.de/index.php","line":39,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/home/webfanv8x/html/asd.de/lib/private/Template/TemplateFileLocator.php","Line":56,"message":"template file not found: template:page.values","exception":{},"CustomMessage":"template file not found: template:page.values"}}

I'm not sure if the issue also affects other parts of the cloud. The issue reproduces with Apache as well as Nginx and MariaDB 10.11 as well as SQLite.

Steps to reproduce

Download & Install nextcloud 27.1.9
Follow the guide at https://docs.nextcloud.com/server/latest/admin_manual/maintenance/manual_upgrade.html to perform an upgrade to 28.0.6
Login and click your Avator on the Upper right followed by "About"

Expected behavior

I can open the "About" page after update without errors.

Installation method

Community Manual installation with Archive

Nextcloud Server version

28

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

SQlite

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "asd.de"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "sqlite3",
        "version": "28.0.6.1",
        "overwrite.cli.url": "http:\/\/asd12345somedomain.de",
        "installed": true,
        "updater.release.channel": "stable",
        "loglevel": 2,
        "maintenance": false
    }
}

List of activated Apps

Enabled:
  - activity: 2.20.0
  - calendar: 4.7.6
  - circles: 28.0.0
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contacts: 5.5.3
  - contactsinteraction: 1.9.0
  - dashboard: 7.8.0
  - dav: 1.29.1
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - mail: 3.7.1
  - nextcloud_announcements: 1.17.0
  - notes: 4.10.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - photos: 2.4.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - richdocuments: 8.3.7
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - spreed: 18.0.8
  - support: 1.11.1
  - survey_client: 1.16.0
  - systemtags: 1.18.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_backupcodes: 1.17.0
  - updatenotification: 1.18.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - workflowengine: 2.10.0
Disabled:
  - admin_audit: 1.18.0
  - bruteforcesettings: 2.8.0
  - encryption: 2.16.0
  - files_external: 1.20.0
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - suspicious_login: 6.0.0
  - twofactor_totp: 10.0.0-beta.2
  - user_ldap: 1.19.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"Wgsq9mcFACtWikHJtUbJ","level":3,"time":"2024-06-12T12:26:03+00:00","remoteAddr":"172.42.0.1","user":"admin","app":"index","method":"GET","url":"/index.php/apps/firstrunwizard/wizard","message":"template file not found: template:page.values","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/201001
01 Firefox/115.0","version":"28.0.6.1","exception":{"Exception":"Exception","Message":"template file not found: template:page.values","Code":0,"Trace":[{"file":"/home/webfanv8x/html/asd.de/lib/private/legacy/OC_Template.php","line":111,"function":"find","class":"OC\\Template\\TemplateFileLocator","type":"->","args":[
"page.values"]},{"file":"/home/webfanv8x/html/asd.de/lib/private/legacy/OC_Template.php","line":82,"function":"findTemplate","class":"OC_Template","type":"->","args":["","firstrunwizard","page.values"]},{"file":"/home/webfanv8x/html/asd.de/apps/firstrunwizard/lib/Controller/WizardController.php","line":116,"function"
:"__construct","class":"OC_Template","type":"->","args":["firstrunwizard","page.values",false]},{"file":"/home/webfanv8x/html/asd.de/apps/firstrunwizard/lib/Controller/WizardController.php","line":96,"function":"staticSlide","class":"OCA\\FirstRunWizard\\Controller\\WizardController","type":"->","args":["page.values"
,["https://nextcloud.com/install/#install-clients","https://play.google.com/store/apps/details?id=com.nextcloud.client","https://f-droid.org/packages/com.nextcloud.client/","https://geo.itunes.apple.com/us/app/nextcloud/id1125420102?mt=8",true,"And 2 more entries, set log level to debug to see all entries"]]},{"file"
:"/home/webfanv8x/html/asd.de/lib/private/AppFramework/Http/Dispatcher.php","line":230,"function":"show","class":"OCA\\FirstRunWizard\\Controller\\WizardController","type":"->","args":[]},{"file":"/home/webfanv8x/html/asd.de/lib/private/AppFramework/Http/Dispatcher.php","line":137,"function":"executeController","clas
s":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OCA\\FirstRunWizard\\Controller\\WizardController"],"show"]},{"file":"/home/webfanv8x/html/asd.de/lib/private/AppFramework/App.php","line":184,"function":"dispatch","class":"OC\\AppFramework\\Http\\Dispatcher","type":"->","args":[["OCA\\FirstRunWizard\\Con
troller\\WizardController"],"show"]},{"file":"/home/webfanv8x/html/asd.de/lib/private/Route/Router.php","line":315,"function":"main","class":"OC\\AppFramework\\App","type":"::","args":["OCA\\FirstRunWizard\\Controller\\WizardController","show",["OC\\AppFramework\\DependencyInjection\\DIContainer"],["firstrunwizard.Wi
zard.show"]]},{"file":"/home/webfanv8x/html/asd.de/lib/base.php","line":1069,"function":"match","class":"OC\\Route\\Router","type":"->","args":["/apps/firstrunwizard/wizard"]},{"file":"/home/webfanv8x/html/asd.de/index.php","line":39,"function":"handleRequest","class":"OC","type":"::","args":[]}],"File":"/home/webfan
v8x/html/asd.de/lib/private/Template/TemplateFileLocator.php","Line":56,"message":"template file not found: template:page.values","exception":{},"CustomMessage":"template file not found: template:page.values"}}

Additional info

No response

jkahrs · 2024-07-23T14:13:52Z

I have been testing the changes proposed at #1260 with my local test setup and can see that the error seems to fixed. It turns out that additionally to applying the patch one has to also clear the browser cache since the default for .js files from the server seems to be 15552000 seconds (180 days) which might indicate that some kind of cache busting is missing in the update process.

susnux · 2024-08-07T13:48:48Z

Resolved with #1260

jkahrs added 0. Needs triage bug labels Jun 12, 2024

susnux transferred this issue from nextcloud/server Jun 12, 2024

susnux mentioned this issue Jun 17, 2024

fix: Remove legacy code that caused errors #1260

Merged

susnux closed this as completed Aug 7, 2024

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[Bug]: Cannot open "About" page after manually updating from 27.1.9 to 28.0.6 #1247

[Bug]: Cannot open "About" page after manually updating from 27.1.9 to 28.0.6 #1247

jkahrs commented Jun 12, 2024

jkahrs commented Jul 23, 2024

susnux commented Aug 7, 2024

[Bug]: Cannot open "About" page after manually updating from 27.1.9 to 28.0.6 #1247

[Bug]: Cannot open "About" page after manually updating from 27.1.9 to 28.0.6 #1247

Comments

jkahrs commented Jun 12, 2024

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

jkahrs commented Jul 23, 2024

susnux commented Aug 7, 2024