[Support]: unable to read exports on HA app on iphone via frigate proxy

[gypais]

Describe the problem you are having

impossible to read exports on the HA application on iphonevia frigate proxy. We see the picture of video but the size is zero and therefore the playback does not start.
It works with an Android phone, strange.

Steps to reproduce

NA
Version app 2024.7

Version

System 0.14.0-7c39b17

Frigate config file

NA

Relevant log output

NA

Operating system

Other Linux

Install method

Docker Compose

Network connection

Wired

Camera make and model

pg x6 weq 2 + cloudcam

Any other information that may be helpful

No response

[NickM-27]

Have you tried testing without the proxy? This is just loading a file so it doesn't seem like anything that can be fixed on the Frigate side

[gypais]

same ! with a chrome browser on iphone.
So it's not a proxy problem !

[NickM-27]

That means it's an issue like @hawkeye217 suggested, the iPhone is unable to decode the format that the video is saved in. This ultimately comes back to being a problem of the camera since the data from the camera is saved directly for recordings.

[gypais]

I did other tests, I have two cameras.
with the export of one, it's ok with the frigate ip on iphone, but ko with the proxy with app
with the other, it's ko with the frigate ip on iphone and via the proxy with app
So it's more complicated ...
I'll do other tests

[hawkeye217]

This could also be caused by using a codec on your camera that isn't supported on iOS. Frigate doesn't do any transcoding on exports.

[gypais]

I can read the exported video from a camera if I directly open the frigate URL on the iPhone, but not with my second camera!
With the app, no exported video is readable :(

[gypais]

ok, thanks for the info,
What a pain these iphones are, unable to read HEVC H265!
How to transcode the camera stream directly in frigate as soon as the stream is received? before motion analysis or storage even takes place.
Thanks for your help

[hawkeye217]

Use go2rtc.

https://docs.frigate.video/guides/configuring_go2rtc
https://docs.frigate.video/configuration/restream#reduce-connections-to-camera

For example:

go2rtc:
  streams:
    CameraName: ffmpeg:rtsp://username:password@192.168.1.123/streamurl#video=h264#hardware#audio=aac

[gypais]

I modified the line in go2rtc, like this :

• "ffmpeg:rtsp://rphn:xxx@192.168.0.243/channel=1_stream=1.sdp#video=h264"
  but is that enough? Will frigate use the go2rtc link?
  How do I check that the stream has been transcoded?
  I don't have to do anything on the cameras block: ?

my conf :
go2rtc:
streams:
JPP_camera-out:
#- rtsp://rphn:xxx@192.168.0.243/channel=1_stream=1.sdp
- "ffmpeg:rtsp://rphn:xxx@192.168.0.243/channel=1_stream=1.sdp#video=h264"

cameras:
JPP_camera-out:
detect:
fps: 5
enabled: true
enabled: true
ffmpeg:
inputs:
- path: rtsp://rphn:xxx@192.168.0.243/channel=1_stream=1.sdp
roles:
- detect

Thanks.

[hawkeye217]

See the docs: https://docs.frigate.video/configuration/restream#reduce-connections-to-camera