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Error while creating the new file from template #524

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mvvvmd opened this issue Sep 17, 2021 · 3 comments
Open

Error while creating the new file from template #524

mvvvmd opened this issue Sep 17, 2021 · 3 comments

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@mvvvmd
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mvvvmd commented Sep 17, 2021

When creating a new presentation document the error "Error while creating the new file from template" is presented to the user. The user has a Template folder and the document does not open but does get created. The user can manually open and edit the document after.

Attached the web console log:

nc_template_error-1631865855668.log

Nextcloud version: 22.1.0
OnlyOffice App version: 7.1.2
OnlyOffice version: 6.3.1

(we have not updated to the latest NC and OO because this breaks OO completely in different ways, we need to troubleshoot this in test first)

@agentdr8
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agentdr8 commented Oct 6, 2021

Similar issue with creating new OO files in Nextcloud. The web console log is the same as @mvvvmd attached. Here's a screenshot of the UI error:

image

Nextcloud version: 22.2.0
OnlyOffice App version: 7.1.2
OnlyOffice version: 6.4.1.45 (running docker container)

Odd behavior though, as if I try to create another new file of the same type, it seems to work.

@mvvvmd
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mvvvmd commented Oct 10, 2021

We have upgraded, same issue with presentation documents when I have a Templates folder right now. It seems somewhat intermittent, after a few tries the error does not appear however it does return.

Nextcloud version: 22.2.0
OnlyOffice App version: 7.1.2
OnlyOffice version: 6.4.1.45

@biva
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biva commented May 6, 2022

Hello dear OnlyOffice team, we're experiencing this bug as well on 7.3.4, I'm just not sure if it's a problem of Nextcloud? OnlyOffice? The connector? How is it related to nextcloud/server#25090 and nextcloud/server#22426? Who could solve that?

Thanks for your support!

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3 participants