diff --git a/docs/articles/expensify-classic/expensify-card/Dispute-A-Transaction.md b/docs/articles/expensify-classic/expensify-card/Dispute-A-Transaction.md index caf540152063..19972b79d5e0 100644 --- a/docs/articles/expensify-classic/expensify-card/Dispute-A-Transaction.md +++ b/docs/articles/expensify-classic/expensify-card/Dispute-A-Transaction.md @@ -3,7 +3,7 @@ title: Expensify Card - Transaction Disputes & Fraud description: Learn how to dispute an Expensify Card transaction. --- # Overview -When using your Expensify Card, you may come across transaction errors, which can include things like: +When using your Expensify Visa® Commercial Card, you may come across transaction errors, which can include things like: - Unrecognized, unauthorized, or fraudulent charges. - Transactions of an incorrect amount. - Duplicate charges for a single transaction. @@ -44,7 +44,7 @@ You don't need to categorize your dispute; we'll handle that. However, this may To ensure the dispute process goes smoothly, please: - Provide detailed information about the disputed charge, including why you're disputing it, what occurred, and any steps you've taken to address the issue. - If you recognize the merchant but not the charge, and you've transacted with them before, contact the merchant directly, as it may be a non-fraudulent error. -- Include supporting documentation like receipts or cancellation confirmations when submitting your dispute to enhance the likelihood of a favorable resolution. +- Include supporting documentation like receipts or cancellation confirmations when submitting your dispute to enhance the likelihood of a favorable resolution (not required but highly recommended). {% include faq-begin.md %} @@ -54,7 +54,7 @@ Real-time push notifications alert you of every card charge upfront, helping ide Expensify cardholders can dispute suspicious transactions directly via Concierge, either within the Expensify app or by emailing [concierge@expensify.com](mailto:concierge@expensify.com). Cardholders can also cancel their Expensify Card anytime within our platform. ## **How long does the dispute process take?** -The dispute process can take a few days to a few months. It depends on the type of dispute. +The dispute process generally takes up to 90 days. It depends on the type of dispute. ## **Can I cancel a dispute?** Contact Concierge if you've filed a dispute and want to cancel it. You might do this if you recognize a previously reported unauthorized charge or if the merchant has already resolved the issue.