From 76cc631dd00a1a2ad967511d20a5ad09f7590d5b Mon Sep 17 00:00:00 2001 From: maddylewis <38016013+maddylewis@users.noreply.github.com> Date: Thu, 16 Nov 2023 11:45:04 -0500 Subject: [PATCH] Update Direct-Bank-Connections.md adding a troubleshooting step to this resource --- .../company-cards/Direct-Bank-Connections.md | 8 +++++++- 1 file changed, 7 insertions(+), 1 deletion(-) diff --git a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/Direct-Bank-Connections.md b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/Direct-Bank-Connections.md index 8b6ea7de2642..372edd8f14ec 100644 --- a/docs/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/Direct-Bank-Connections.md +++ b/docs/articles/expensify-classic/bank-accounts-and-credit-cards/company-cards/Direct-Bank-Connections.md @@ -64,7 +64,13 @@ If you're using a connected accounting system such as NetSuite, Xero, Sage Intac ![Expensify domain cards settings](https://help.expensify.com/assets/images/ExpensifyHelp_UnassignCard-1.png){:width="100%"} -You can access the remaining company card settings by navigating to **Settings > Domains > _Domain Name_ > Company Cards > Settings.** More information on card settings can be found by searching **“How to configure company card settings”**. +You can access the remaining company card settings by navigating to **Settings > Domains > _Domain Name_ > Company Cards > Settings.** + +## Connecting multiple card programs to the same domain + +If you need to connect a separate card program from the same bank (that's accessed via a different set of login credentials), when you try to import it by clicking **Import Card/Bank**, the connection to your previous card is disconnected. + +To fix this, you would need to contact your bank and request to combine all of your cards under a single set of login credentials. That way, you can connect all of your cards from that bank to Expensify using a single set of login credentials. # FAQ ## How can I connect and manage my company’s cards centrally if I’m not a domain admin?