From 39e2f2e7d74f391f04bcde3f4089ac4a51929813 Mon Sep 17 00:00:00 2001 From: Gunjan Chhablani Date: Tue, 10 Sep 2024 10:01:33 -0400 Subject: [PATCH] [Frontend] Add note on the contact us page (#4412) * Add note on the contact us page * [Frontend] Add FAQ on Contact Page * Update contact page * Update contact us page * Update contact us page * Update contact us page * Fix formatting * Add kubectl stuff * Update --- frontend/src/views/web/contact-us.html | 212 +++++++++++++++++++++++-- 1 file changed, 198 insertions(+), 14 deletions(-) diff --git a/frontend/src/views/web/contact-us.html b/frontend/src/views/web/contact-us.html index 23c236f139..fc3593a96a 100644 --- a/frontend/src/views/web/contact-us.html +++ b/frontend/src/views/web/contact-us.html @@ -1,47 +1,231 @@
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+

Frequently Asked Questions (FAQ)

+ Here is an always-in-WIP list of popular questions and answers that may help you resolve + your + issue without having to contact us. Please go through the list below before reaching out to + us. +
For all users:
+
    +
  1. What information should I include in my message?
    + For a prompt resolution of your issue, please include the following details: +
      +
    1. Challenge URL
      2. +
    2. Challenge title
      3. +
    3. Participant team name
      4. +
    4. Submission PK if relevant; Submission file URL also works.
      5. +
    5. Any other relevant information that will help us understand the issue
      6. +
    +
    2. +
  2. What happens if I do not provide enough detail?
    + Messages lacking sufficient detail may not be addressed, as we receive + numerous + messages each day. +
    3. +
+
For participants:
+
    +
  1. I am having trouble with accessing the data for a challenge.
    + If you are having issues with getting data for a particular challenge, please reach + out + to the hosts directly.
    2. +
  2. I am unable to submit because the challenge has a `.edu` + requirement. +
    + Please reach out to the hosts directly for assistance. +
    3. +
  3. I see a "Verify your email to continue" message despite having + verified.
    + If you encounter this message, please try using incognito mode or clear your browser + cache.
    4. +
  4. Submission is stuck at submitted or running.
    + Please provide the challenge URL and submission PK in the contact message below. +
    5. +
  5. My team for the CARLA Autonomous Driving Challenge 2.0 (or a similar + challenge) + has not been accepted yet. + What should I do?
    + Please reach out to the hosts. This approval is managed at the host end.
    6. +
  6. I need to make changes (add/remove) to my participant team.
    + This is not possible at the moment. We are looking into implementing a feature where + you + can unparticipate in a + challenge if there are no submissions made for a challenge. At the moment, this is + not supported, however.
    7. +
+
For challenge hosts:
+
    +
  1. I need my challenge approved by the admin.
    + Please create the challenge and make successful submissions for each phase. Then + click + on "Request for Approval" button on the challenge page. Any request sent through + contact form will not be entertained.
    Also, please do not spam us by + repeatedly submitting the request using the button. We have added that feature for + your + convenience, please use it wisely.
    2. +
  2. I am unable to send approval request for my challenge. I get an error with + "Following challenge phases have missing submissions".
    + This is expected. If you are facing this error, you need to make a successful + submission (which reaches 'Finished' status) for each challenge phase. + This is to prevent our resources from being wasted with incorrect evaluation + scripts, and to ensure smoothness for participants as well.
    3. +
  3. I am having trouble with downloading submissions from the "All Submissions" + page. What should I do?
    + This happens when there are too many submissions for the backend to compile. Please + reach out to us with you challenge PK and we can download multiple submission files + and + share. However, please refrain from re-using the same challenge every year as that + will + keep worsening the issue.
    4. +
  4. I accidentally deleted my account. How can I restore it?
    + Please make sure to be careful when dealing with these things. Send us a contact + message + with your user asking us to reactivate your account.
    5. +
  5. I found inconsistency with the documentation. What should I do?
    + We appreciate any reports with issues in our documentation, please reach out to us + and + explain the problem clearly. We highly appreciate open-source contributions, please open a PR if you can.
    6. +
  6. Is it possible to access the participants list for my + challenge?
    + Yes, please use the Analytics Dashboard to + download the participant team details.
    7. +
  7. I am a new challenge host wanting to create a challenge. I would like to + meet + with the team to discuss my requirements.
    + Thanks for using EvalAI. We have a detailed documentation on how to host challenges + here: Host a + challenge. + We also have a starter template here: EvalAI + Starters + Template. +
    + Our recommendation is to go through the documentation and try to host a challenge + and + reach out to us with specific issues or questions.
    + Despite that, if you still feel the need, please reach out to us with your + requirements + and we will schedule a meeting + with you. + A few things to note: +
      +
    1. We are non-profit, i.e. we do not charge the hosts for hosting challenges, + although that may change in the future.
      2. +
    2. We have a privacy policy, please read it here: Privacy + Policy.
      3. +
    3. We are a small team, and while we do consider new features which may be + general + enough, we may not be able to accommodate all requests.
      4. +
    4. If you are trying to host a docker-based challenge, then we request you to + please arrange your own AWS account.
      5. +
    5. We request you to please use remote evaluation servers (your own) if + possible as + that helps us save costs and sustain.
      6. +
    +
    8. +
  8. I am trying to create a challenge with remote evaluation. I need challenge + primary key and queue details.
    + Please enable `remote_evaluation: true` in your challenge configuration. Then, go to + Manage Tab of your challenge to access the details.
    9. +
  9. I need to make all submissions for my challenge public.
    + Unfortunately, we do not have support for this as of now. We are working on it and + will + update here once it is available. + Also, please note to ask such questions before starting the challenge. We are + usually unable to change such settings once the challenge has started and + submissions + are in.
    10. +
  10. I am hosting a docker-based (code-upload/static-code-upload) challenge. I + want to see the logs on my pods + which stay running/submitted.
    + To view logs on your pods, you may use the following commands. Please look into + kubectl/AWS EKS docs for further info: + +
    1. Export required variables on your AWS CloudShell:
    + 
    export AWS_ACCESS_KEY_ID=${AWS_ACCESS_KEY_ID}
    
+										export AWS_SECRET_ACCESS_KEY=${AWS_SECRET_ACCESS_KEY}
    
+										export CHALLENGE_PK=${CHALLENGE_PK}
    
+										export CLUSTER_NAME=${CLUSTER_NAME}
    
+										export ACCOUNT_ID=${ACCOUNT_ID}
    
+										export AUTH_TOKEN=${AUTH_TOKEN}
    + +
    2. Set eks configuration on AWS:
    + 
    aws eks --region $AWS_DEFAULT_REGION update-kubeconfig --name $CLUSTER_NAME
+										aws configure set aws_access_key_id $AWS_ACCESS_KEY_ID
    + +
    3. Commands to get different entities on EKS:
    + 
    kubectl get jobs
+										kubectl get nodes
+										kubectl get pods
+										kubectl get cnp
    + +
    4. Commands to get logs for a specific pod:
    + 
    kubectl logs submission-293486-8kfwt
    + +
    5. Commands to describe a particular pod:
    + 
    kubectl describe pods submission-252973-4vx28
    + +
    6. Commands to delete a pod:
    + 
    kubectl delete pods submission-295910-9lb69
    +
    11. +
+

Contact Us

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+ If after reviewing the FAQ, you still feel the need, please fill out the form below. +
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Contact Us

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